4 days ago
Bengaluru, IndiaMid Level
Responsibilities
- Manage customer issues through diagnosis, resolution, implementation of investigation tools, and improvements to support productivity.
- Troubleshoot, reproduce, and determine the root causes of customer-reported Google Cloud issues while developing product and architecture knowledge.
- Develop tools using coding or scripting and improve products, processes, and documentation to make Google Cloud easier to adopt.
- Consult with engineering, sales, and customer organizations to resolve technical deployment obstacles.
- Advocate for customer needs with product and engineering teams and help improve product quality.
- Participate in a global team providing 24-hour customer support, including occasional non-standard work hours or shifts.
Requirements
- Bachelor’s degree in Science, Technology, Engineering, or Mathematics, or equivalent practical experience.
- At least 2 years of experience troubleshooting and advocating for customer needs and triaging technical issues.
- Experience reading or debugging code in Java, C, C++, .NET, Python, Shell, Perl, or JavaScript.
- Fluent English communication skills for client relationship management in the region.
- Preferred experience implementing, administering, and troubleshooting network infrastructure devices.
- Preferred experience with packet capture and analysis, artificial packet creation, load testing, and traffic path analysis.
- Preferred experience with SQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
- System or network administrator-level knowledge of Linux or Unix systems.
- Knowledge of networking fundamentals including TCP/IP, routing, VPNs, VLANs, peering, and load balancing.
- Knowledge of basic web technologies including HTTP, HTML, DNS, and TCP.
Benefits
- Participation in a global 24x7 customer support organization.
- The role may require occasional non-standard work hours or shifts.
Tech Stack
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.