6 days ago
Remote, AustraliaSenior
Responsibilities
- Conduct customer discovery workshops, solution reviews, requirements gathering, and value assessments.
- Serve as the primary subject matter expert for Sphera Control of Work and related Operational Risk Management solutions.
- Deliver tailored software demonstrations, technical presentations, executive briefings, workshops, and proof-of-concept engagements.
- Translate customer requirements into practical and scalable solution architectures and communicate technical capabilities and business value.
- Support Account Executives and sales teams with opportunity strategies, account plans, pipeline growth, cross-sell, and expansion activities.
- Lead and coordinate RFP, RFI, RFQ, tender, procurement, proposal, and solution-defense activities.
- Support implementation planning, configuration, testing, validation, deployment, customer training, and knowledge transfer.
- Work with Product Management on customer feedback, product enhancements, new functionality validation, and solution innovation.
- Represent Sphera in webinars, customer forums, conferences, trade events, white papers, articles, case studies, and industry publications.
- Maintain accurate opportunity and customer activity information in Salesforce CRM.
Requirements
- At least 5 years of experience in Solution Engineering, Technical Pre-Sales, Enterprise Software Consulting, Customer Success, or Operational Risk Management solutions.
- Proven experience supporting enterprise SaaS applications.
- Demonstrated success developing RFP, RFI, RFQ, and tender responses.
- Experience or expertise with Control of Work, Permit to Work, Isolation Management, SIMOPS, Process Safety Management, Barrier Management, Emergency Response, Risk Assessment, MRO, or Master Data Management.
- Experience using Salesforce CRM is preferred.
- Industry experience in mining and resources, energy and utilities, oil and gas, chemicals, manufacturing, infrastructure, or heavy industry is preferred.
- Strong communication, presentation, business analysis, solution consulting, stakeholder management, strategic thinking, and commercial awareness skills.
Benefits
- Some travel within Australia and occasional travel throughout Asia-Pacific is required.
- Sphera is an equal opportunity employer committed to diversity and an inclusive workplace.
Categories
Solutions Engineering
About Sphera
Sphera builds enterprise software and data solutions for EHS, sustainability, operational risk, and product stewardship, delivered via its SpheraCloud SaaS platform and consulting services. Its tools help companies manage compliance, safety, emissions, and supply‑chain impacts across operations and products. Founded in 2016, headquartered in Chicago, and owned by Blackstone, it serves customers across energy, manufacturing, chemicals, and other regulated industries.