1 day ago
Remote, ColombiaStaff+
Responsibilities
- Own the roadmap and architecture for Jira, Confluence, Jellyfish, and future engineering tools.
- Automate and build self-service workflows for engineering tooling and delegate or reduce remaining manual administration.
- Build and maintain integrations using REST APIs, webhooks, scripting, authentication flows, pagination, rate-limit handling, and retry logic.
- Direct and evaluate AI-assisted SDLC work, including prompts, specifications, output evaluation, connectors, and tools.
- Serve as technical lead and review point for the junior Engineering Operations developer.
- Turn Jira and Jellyfish data into reliable metrics and executive-ready reporting.
- Maintain roadmap-to-delivery mappings involving initiatives, features, confidence ratings, and SME verification.
- Support program and release management with tooling, data, and process guidance across the SDLC.
- Define consistent tool usage patterns across engineering, product, and Technical Program Management teams.
- Partner with engineering and product leadership to improve day-to-day workflows and engineering productivity.
- Provide technical direction, code and configuration review, mentorship, and skill development for junior team members.
Requirements
- Bachelor’s degree in Computer Science or a related field, or equivalent experience.
- At least 4 years of experience in engineering operations, tooling, integrations, or process management.
- Working proficiency in Python and REST API integration patterns, including authentication flows, pagination, rate limits, and retry logic.
- Experience with Git and pull-request-based workflows.
- Practical experience using an LLM as a working tool and understanding where it can fail.
- Strong written communication for executive narratives, technical specifications, prompts, and evaluation criteria.
- Demonstrated ability to mentor or provide technical guidance to less experienced team members.
- Strong analytical, problem-solving, attention-to-detail, self-direction, and adaptability skills.
- Preferred experience administering Atlassian tools such as Jira and Confluence.
- Preferred SQL experience for joins, aggregation, filtering, and reading data.
- Preferred experience with MCP or connector development, agentic patterns, and tool or skill design.
- Preferred familiarity with Jellyfish or comparable engineering intelligence platforms.
- Preferred familiarity with Agile methodologies, software development life cycle processes, and secrets and credential hygiene.
- Experience with Atlassian platform internals, GCP services, and emerging AI SDLC practices is trainable.
Tech Stack
Categories
About Five9
Five9 builds cloud contact center software (CCaaS) for enterprises to manage voice and digital customer interactions, powered by AI for routing, automation, and analytics. It sells its platform as SaaS with modules for IVR, outbound dialers, agent desktop, workforce engagement, and CRM integrations such as Salesforce and ServiceNow. The company is headquartered in San Ramon, CA, serves 2,500+ customers globally, and is a public company listed on Nasdaq (also BMV).