3 months ago
San Francisco, CA, USA or New York, NY, USAMid Level / Senior
H1B sponsor
Responsibilities
- Develop expertise in Figma's products and customer journeys to diagnose bugs.
- Interact with customers daily via support channels, taking ownership of complex problems.
- Engage with customers on social media and community platforms for social support.
- Own end-to-end troubleshooting of technical issues, partnering with Engineering and Product.
- Support customers across multiple products, including billing and account management.
- Recommend tooling and process improvements for bug management.
- Collaborate cross-functionally to develop customer-facing and internal documentation.
- Identify trends and communicate insights to advocate for bug fixes and feature enhancements.
Requirements
- 4+ years of experience in a QA or Support environment for a technical SaaS product.
- Experience collaborating closely with Engineering and Product teams.
- Troubleshooting and debugging experience across multiple platforms.
- Consultative communication skills for technical and non-technical audiences.
- Demonstrated resilience and adaptability in a dynamic environment.
Benefits
- Equity options for employees.
- Health, dental, and vision insurance.
- Retirement plan with company contribution.
- Generous PTO and company recharge days.
- Learning and development stipend.
- Work from home stipend and cell phone reimbursement.
Tech Stack
iOSWindows
Categories
About Figma
Figma builds a browser-based platform for interface design, prototyping, whiteboarding, and developer handoff used by product, design, and engineering teams. Its main products—Figma Design and FigJam—are sold as SaaS with tiered subscriptions for individuals, teams, and enterprises, plus an ecosystem of plugins and integrations. Founded in 2012 and headquartered in San Francisco, the company is privately held and enables real-time collaboration on the web and desktop apps.