about 2 hours ago
San Francisco, CA, USA or New York, NY, USAMid Level / Senior
H1B Sponsor
Responsibilities
- Develop expertise in Figma's products and customer journeys to diagnose bugs.
- Interact with customers daily via support channels, taking ownership of complex problems.
- Engage with customers on social media and community platforms for social support.
- Own end-to-end troubleshooting of technical issues, partnering with Engineering and Product.
- Support customers across multiple products, including billing and account management.
- Recommend tooling and process improvements for bug management.
- Collaborate cross-functionally to develop customer-facing and internal documentation.
- Identify trends and communicate insights to advocate for bug fixes and feature enhancements.
Requirements
- 4+ years of experience in a QA or Support environment for a technical SaaS product.
- Experience collaborating closely with Engineering and Product teams.
- Troubleshooting and debugging experience across multiple platforms.
- Consultative communication skills for technical and non-technical audiences.
- Demonstrated resilience and adaptability in a dynamic environment.
Benefits
- Equity options for employees.
- Health, dental, and vision insurance.
- Retirement plan with company contribution.
- Generous PTO and company recharge days.
- Learning and development stipend.
- Work from home stipend and cell phone reimbursement.
Tech Stack
iOSWindows