5 months ago
Remote, Puerto RicoSenior
Responsibilities
- Troubleshoot and resolve senior-level technical support issues within service-level agreements while minimizing client business disruption.
- Coordinate with support leads, functional consultants, and clients to progress, escalate, and resolve support tickets.
- Estimate, develop, document, and deploy customer-requested enhancements and code modifications.
- Perform debugging, performance optimization, integrations, release management, and environment management.
- Provide technical best-practice and design guidance to functional and client-care team members.
- Maintain comprehensive case, resolution, customization, and knowledge-base documentation.
- Monitor D365 updates, patches, and emerging features and recommend system improvements.
- Assist with implementation projects, mentor junior team members, and support distributed consulting teams across time zones.
Requirements
- Five or more years of experience with Microsoft Dynamics 365 CE, including code modifications, debugging, performance optimization, integrations, technical support, and best practices.
- Experience building, maintaining, and troubleshooting Power Automate flows.
- Working knowledge of Power Platform, Azure, Azure Data Factory, and related technologies.
- Strong knowledge of Lifecycle Services, Power Platform Admin Center, Azure DevOps, dual-write, migration, integration approaches, and D365 CE technical and functional capabilities.
- Bachelor’s degree in information systems management, computer science, or related experience.
- Knowledge of functional business processes sufficient to estimate development effort and guide design and best-practice approaches.
- Strong analytical, problem-solving, interpersonal, communication, ownership, multitasking, and virtual-team collaboration skills.
- Familiarity with Agile and waterfall implementation methodologies and experience with multicultural or multilingual teams across time zones are desirable.
- Strong functional knowledge of Dynamics 365 CE Sales, Service, Field Service, and related applications, with current certifications desirable.
- Willingness to work different shifts and time zones as needed.
Tech Stack
Categories
Solutions Engineering
