7 months ago
Remote, Puerto RicoSenior
Responsibilities
- Troubleshoot and resolve senior-level technical support issues within service-level agreements while minimizing client business disruption.
- Coordinate with support leads, functional consultants, and clients to progress, escalate, and resolve support tickets.
- Estimate, develop, document, and deploy customer-requested enhancements and code modifications.
- Perform debugging, performance optimization, integrations, release management, and environment management.
- Provide technical best-practice and design guidance to functional and client-care team members.
- Maintain comprehensive case, resolution, customization, and knowledge-base documentation.
- Monitor D365 updates, patches, and emerging features and recommend system improvements.
- Assist with implementation projects, mentor junior team members, and support distributed consulting teams across time zones.
Requirements
- Five or more years of experience with Microsoft Dynamics 365 CE, including code modifications, debugging, performance optimization, integrations, technical support, and best practices.
- Experience building, maintaining, and troubleshooting Power Automate flows.
- Working knowledge of Power Platform, Azure, Azure Data Factory, and related technologies.
- Strong knowledge of Lifecycle Services, Power Platform Admin Center, Azure DevOps, dual-write, migration, integration approaches, and D365 CE technical and functional capabilities.
- Bachelor’s degree in information systems management, computer science, or related experience.
- Knowledge of functional business processes sufficient to estimate development effort and guide design and best-practice approaches.
- Strong analytical, problem-solving, interpersonal, communication, ownership, multitasking, and virtual-team collaboration skills.
- Familiarity with Agile and waterfall implementation methodologies and experience with multicultural or multilingual teams across time zones are desirable.
- Strong functional knowledge of Dynamics 365 CE Sales, Service, Field Service, and related applications, with current certifications desirable.
- Willingness to work different shifts and time zones as needed.
Tech Stack
Categories
Solutions Engineering
About Argano
Argano is a digital consultancy that modernizes core business operations for enterprise and mid-market clients through strategy, implementation, integrations, and managed services. The firm works across ERP and Workday, finance and planning, supply chain, data, cloud, and AI, with offerings that include application management and lifecycle support. Headquartered in Plano, Texas, it is privately held and backed by Trinity Hunt Partners, serving clients in North America and globally.