3 months ago
Toronto, CanadaMid Level
Responsibilities
- Validate customer requirements for proof-of-concept and production implementations.
- Configure Litmus products for proof-of-concepts, customer pilots, and production deployments.
- Lead assigned technical implementation activities and deliver contracted technical responsibilities.
- Develop solution approaches, reusable configurations, deployment best practices, and technical documentation.
- Provide Level 2 technical support, troubleshooting, root-cause analysis, and customer issue resolution.
- Support Sales Engineers and Account Managers with architecture reviews, proposals, RFI/RFP responses, demonstrations, and pre-sales-to-implementation handoffs.
- Provide customer feedback to Product Management and Development regarding requirements, market gaps, bugs, and product enhancements.
- Support webinars, customer meetings, partner enablement, reseller discussions, and user-group activities.
Requirements
- Professional experience in a manufacturing or industrial environment, ideally in Application Engineering, Manufacturing Engineering, Automation, Controls, Industrial IT/OT, or a related technical role.
- Hands-on experience implementing or supporting software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in manufacturing environments.
- Strong understanding of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments.
- Experience with product configuration, technical troubleshooting, customer-facing implementation, or technical support.
- Working knowledge of Python, JavaScript, or similar scripting or programming languages.
- Understanding of containerized and cloud or hybrid infrastructure such as Docker, Kubernetes, Azure, AWS, or GCP.
- Excellent communication skills and ability to work with customers, technical teams, sales teams, and partners.
- Experience with Litmus products, industrial data platforms, OPC/UA, PLC/SCADA systems, edge connectivity, pre-sales support, solution demonstrations, technical proposals, RFI/RFPs, partners, resellers, webinars, or user groups is preferred.
Categories
Solutions Engineering
About Litmus
Litmus builds an Industrial Edge Data Platform that connects PLCs, SCADA, MES, historians, and sensors to turn shop-floor data into analytics‑ready information for manufacturers. The privately held company, founded in 2014 and headquartered in Santa Clara, sells subscription software used for predictive maintenance, asset performance, and industrial AI, with ecosystem partnerships including Microsoft, Google, Dell, Oracle, and Mitsubishi.