6 days ago
Chennai, IndiaStaff+
Responsibilities
- Rapidly identify, isolate, and determine the root causes of customer-impacting field issues.
- Analyze device logs, machine metrics, business intelligence data, and source code to investigate software defects.
- Recommend fixes and provide technical guidance to development teams while communicating resolutions to field teams.
- Design automation and tools for detecting and triaging problems with high quality and accuracy.
- Identify reproducible scenarios and collaborate with QA and development teams on issue resolution.
- Analyze release changes and support faster resolution of defects across RDK software releases.
- Lead requirements understanding, tool architecture, defined activities, technical challenges, and scheduled outcomes.
- Provide technical guidance and training to improve the team’s capabilities.
- Collaborate with internal and external teams in a fast-paced environment.
Requirements
- Bachelor’s degree preferred, or a combination of coursework and experience or extensive related professional experience.
- 7-10 years of relevant work experience.
- Expertise in Linux, C, and C++.
- Experience with RDKV video technologies, networking, and WiFi.
- Experience with data-analysis tools including Elastic, Splunk, and Datadog.
- Ability to understand software architecture and perform advanced debugging and root-cause analysis.
- Knowledge of software development methodologies, version control systems, and agile practices.
- Strong problem-solving, communication, collaboration, and technical leadership skills.
Benefits
- Comcast provides an array of benefits and personalized support options for eligible employees, including physical, financial, and emotional wellbeing resources.
- The role is generally expected to be performed on-site in collaboration with the team unless designated as virtual.
- Eligible non-sales employees may receive bonuses in addition to base pay and benefits.
About Comcast
Welcome to Comcast. From the connectivity and platforms we provide to the content and experiences we create, we bring people together, globally. Our people think the world of our work, and that’s why our work is the best in the world.