about 3 hours ago
San Francisco, CA, USAMid Level / Senior
Base Salary
$150k - $250k/yr
Responsibilities
- Own customer success and support as the primary technical resource post-sale.
- Drive renewals and expansion by turning strong adoption into renewals.
- Build systems that scale support through tooling, automation, and playbooks.
- Ship product changes by modifying production code to fix bugs and build features.
- Make customers self-sufficient by running training sessions and creating documentation.
Requirements
- Startup experience in a customer-facing or technical role.
- Strong technical foundation to read and troubleshoot production code.
- Eagerness to build scalable systems through code and automation.
- Excellent communication and relationship-management skills.
- Instinct for driving outcomes in fast-moving, ambiguous environments.
Benefits
- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with support from an experienced team.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.