about 3 hours ago
Remote, Worldwide or San Francisco, CA, USAMid Level / Senior
H1B Sponsor
Responsibilities
- Lead technical onboarding for enterprise customers.
- Become the primary technical point of contact throughout implementation.
- Drive successful customer launches and product adoption.
- Build trusted relationships with customer engineering teams.
- Build AI voice agents alongside customers.
- Design conversation flows and deployment strategies.
- Troubleshoot production deployments.
- Debug APIs, webhooks, SIP, telephony, authentication, integrations, and latency issues.
- Work directly inside customer codebases when necessary.
- Identify product gaps through customer feedback.
- Translate customer needs into actionable product improvements.
- Partner closely with Product and Engineering teams.
- Advocate for customers throughout the product development process.
- Identify expansion opportunities.
- Help customers launch new AI use cases.
- Increase product adoption across organizations.
- Become a trusted technical advisor for enterprise accounts.
Requirements
- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
- 5+ years of experience in Customer Success or as a Customer Success Engineer at a B2B software company, or a recent graduate from a top-tier university.
- Strong technical problem-solving skills.
- Experience working with APIs and debugging technical issues.
- Excellent communication skills and the ability to explain technical concepts to customers.
- Must be available to work standard U.S. business hours in either the Pacific or Eastern Time zone.
Benefits
- Medical, dental, and vision insurance.
- $70/day DoorDash credit for unlimited meals and snacks (not included if remote).
- $200/month wellness reimbursement for gym and fitness classes.
- $300/month commuter reimbursement for gas or Caltrain.
- $75/month phone bill reimbursement.
- $50/month internet reimbursement.