GrepJob
about 3 hours ago
San Francisco, CA, USAMid Level / Senior

Responsibilities

  • Lead end-to-end technical implementations for customer deployments.
  • Design and develop custom workflows and integrations tailored to customer needs.
  • Diagnose and resolve complex issues within customer environments.
  • Establish trusted relationships with customer engineering and technical teams.
  • Share field insights with product and engineering teams to inform improvements.
  • Guide customers in defining deployment architectures and best practices.
  • Create deployment playbooks and technical documentation to accelerate future projects.

Requirements

  • Experience in software engineering, solutions engineering, or customer-facing technical roles.
  • Strong development fundamentals with the ability to write production-quality code.
  • Direct experience collaborating with customers to solve technical problems.
  • Solid understanding of APIs, integrations, distributed systems, or cloud-based architectures.
  • Clear communication skills with both technical and non-technical stakeholders.
  • Ownership mentality, taking responsibility for outcomes from discovery through delivery.
  • Experience with developer tools, infrastructure platforms, enterprise software, or AI-native products is a strong plus.