2 months ago
Base Salary
$160k - $200k/yr
Responsibilities
- Design and implement New Relic monitoring, alerting, dashboards, and NRQL queries across Azure and AWS
- Define SLOs, SLIs, and error budgets and coach teams on reliability management
- Reduce alert noise, improve signal quality, and optimize observability costs through log-ingestion and configuration governance
- Develop and maintain Terraform for monitoring resources, alert configurations, and observability infrastructure
- Establish auditable infrastructure-as-code governance standards across teams
- Author and troubleshoot Azure DevOps pipelines and improve deployment visibility and release hygiene
- Administer Incident.IO, including alert routing, notification workflows, Slack and OpsGenie integrations, and runbooks
- Establish postmortem processes, on-call rotations, escalation policies, incident severity classifications, and response playbooks
- Respond to and debrief production incidents while tracking MTTR, MTTD, incident frequency, availability, and error budgets
- Enable engineering teams through workshops, consultation, documentation, training, and knowledge-sharing
- Partner with the Subsystems Platform Team to create self-service observability and incident-management capabilities
Requirements
- 7+ years of experience in Site Reliability Engineering, DevOps, or Platform Engineering focused on observability and production operations
- Hands-on ability to deliver engineering work while coaching and mentoring teams
- Expertise with New Relic and NRQL, including APM, Infrastructure, Logs, Synthetics, and Alerts
- Deep understanding of structured logging, metrics collection using RED/USE methods, distributed tracing, dashboards, alerts, SLOs, SLIs, and error budgets
- Hands-on experience with incident-management platforms such as Incident.IO, PagerDuty, or OpsGenie
- Experience designing incident workflows, on-call rotations, escalation policies, post-incident reviews, and production troubleshooting
- Strong Terraform experience and familiarity with infrastructure-as-code governance
- Proficiency with PowerShell scripting
- Strong Azure experience, including App Services, Virtual Machines, Azure SQL, networking, and monitoring, plus working knowledge of AWS
- Experience authoring and troubleshooting Azure DevOps pipelines and using Octopus Deploy
- Comfort working across Windows and Linux server environments
- Familiarity with Slack for operational workflows and incident communication
- Experience with alert-noise reduction, observability cost optimization, chaos engineering, game days, failure injection, SQL Server monitoring, FinTech compliance, reliability metrics, Python or Bash, and Jira is desirable
Benefits
- Professional development budget and learning opportunities
- Flexible in-office collaboration with teams deciding which 10+ days per month to work in the office
- Team offsites, team bonding activities, happy hours, and bi-weekly all-company meetings
- Healthcare, retirement, family-forming, and family-support benefits
- Employee giving match and mobile phone stipend
- R&R days, generous vacation policy, wellness reimbursement, and onsite and virtual wellness programming
- Parental leave and family-planning benefits
- Catered lunches, stocked kitchens, snacks, beverages, and company events
- Full-time employee benefits apply to this position
Categories
DevOpsSite Reliability
About Ripple
Using proven crypto and blockchain technology honed over a decade, Ripple’s enterprise-grade solutions are faster, more transparent, and more cost-effective than traditional financial services. Our customers use these solutions to source crypto, facilitate instant payments, empower their treasury, engage new audiences, lower capital requirements, and drive new revenue. Founded in 2012, Ripple's vision is to enable a world where value moves as seamlessly as information flows today—an Internet of Value. Ripple is the only enterprise blockchain company today with products in commercial use. Ripple’s global payments network includes over 300 customers across 40+ countries and six continents.