17 hours ago
Pune, IndiaStaff+
Responsibilities
- Handle daily client change requests, client version upgrades, capacity management, and system standardization activities.
- Perform functional, regression, integration, API, and IVR call flow testing.
- Design, create, and execute test cases and test scenarios.
- Validate API integrations using SOAP UI, ReadyAPI, or similar tools.
- Test end-to-end client portal builds and web-based applications.
- Identify, log, track, and verify defects through resolution.
- Validate backend data using basic SQL queries.
- Collaborate with cross-functional teams to support product quality and timely releases.
- Maintain testing documentation and support continuous quality improvements.
Requirements
- Knowledge of API testing is advantageous.
- Knowledge of a scripting language is advantageous.
- Experience with SOAP UI or ReadyAPI is advantageous.
- Manual testing courses or certifications are advantageous.
- Exposure to XML and JSON is advantageous.
- Experience with UI automation tools is advantageous.
Benefits
- NICE-FLEX hybrid model with 2 days working from the office and 3 days working remotely each week.
- Collaborative, fast-paced, and creative work environment.
- Learning, growth, and internal career opportunities across roles, disciplines, domains, and locations.
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.