Senior Technical Enablement Architect

about 4 hours ago

Charlotte, NC, USA

Senior / Staff+

H1B Sponsor

Responsibilities

Own and evolve internal technical enablement on Contentful product features and best practices.
Develop prescriptive implementation guidance and synthesize it into workshops and enablement materials.
Establish a scalable technical enablement practice for continuous education and knowledge sharing.
Collaborate with Product and Marketing teams to evaluate new features and provide actionable feedback.
Translate customer insights into impactful enablement content with Professional Services.
Create and maintain a library of enablement materials including usage guidance and architectural recommendations.
Develop and deliver internal workshops and technical training for diverse audiences.
Lead strategic enablement initiatives that strengthen the internal and partner ecosystem.
Support Customer Success Managers as a technical advisor during customer engagements.

6+ years of experience in solutions architecture or technical consulting.
Deep familiarity with content management systems and modern web development patterns.
Practitioner-level code proficiency with modern web frameworks and APIs.
Ability to translate complex technical concepts into clear guidance for various audiences.
Strong track record of building and scaling technical enablement programs.
Experience working with Customer Success or Professional Services teams.
Excellent consultative and communication skills to influence stakeholders.
Ability to synthesize customer insights into prescriptive patterns and recommendations.
Experience designing and delivering engaging virtual training and workshops.
Collaborative mindset with a passion for teaching and knowledge sharing.

Stock Options for full-time employees.
Comprehensive healthcare package covering 100% of employee premiums and 85% for dependents.
Fertility and family building benefits.
Generous paid time off including vacation, sick, and education days.
Company paid parental leave.
Personal annual education budget for skill improvement.
Full range of virtual and in-person events for learning and networking.
Annual wellbeing stipend for health care.
Monthly communication stipend and phone hardware upgrade reimbursement.
New hire office equipment stipend for hybrid or distributed employees.

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