2 months ago
London, United KingdomSenior
Responsibilities
- Own customer engagements from pilot through production launch.
- Design and build AI agents on Serval’s platform.
- Advise customers on AI adoption and scaling strategy.
- Design and execute migration plans to minimize disruption.
- Read and troubleshoot production code in customer-facing environments, including code paths, database state, and API requests and responses.
- Work with Engineering, Sales, and Marketing to convert field learnings into repeatable processes and product improvements.
Requirements
- Degree in Computer Science or a related field, or equivalent hands-on experience.
- At least 5 years of experience in a relevant role such as product, engineering, consulting, or founding a company.
- Strong communication and relationship management skills for technical and non-technical stakeholders.
- Hands-on ability to troubleshoot production code using infrastructure and browser development tools.
- Working knowledge of APIs, REST, IAM, and SQL for data analysis.
- Preferred qualifications include early-stage startup experience, production coding experience, enterprise customer or complex technical sales-cycle experience, and familiarity with IT, security, service management, or workflow automation.
Benefits
- Opportunity to shape the success of Serval’s product and company.
- Growth opportunity building a new AI product offering alongside an experienced team and investors.
- Culture emphasizing innovation, ownership, accountability, and fun.
Tech Stack
Categories
Solutions Engineering
About Serval
Serval builds an AI-native ITSM and automation platform that unifies help desk, access management, and workflow orchestration for enterprises. Its agent-based software turns natural-language requests into end-to-end actions across systems, spanning IT, HR, Finance, Security, Legal, and Engineering; sold as a cloud platform. Founded in 2024 and headquartered in San Francisco, it is privately held and used by organizations such as Fox, Notion, Vercel, Perplexity, and Brex.