Technical Account Manager
Black Duck Software, Inc.Responsibilities
- Prioritize, escalate, and resolve technical product issues
- Provide industry-specific compliance and regulatory guidance
- Deliver role-specific training to developers, testers, product teams, and security administrators
- Drive adoption and integration of Black Duck solutions into customer CI/CD pipelines and development workflows
- Optimize technology usage, manage complexity, and promote best practices to ensure value realization
- Act as a strategic advisor aligned with customer business priorities and AppSec strategy
- Advocate for customers internally by orchestrating resources and prioritizing needs
- Proactively resolve challenges to improve customer efficiency and time-to-value
- Foster community and knowledge-sharing across customer teams and internal stakeholders
Requirements
- At least 8 years of experience in a customer-facing technical role
- Strong knowledge of application security, vulnerabilities, and open-source licensing
- Hands-on experience with CI/CD and DevOps tools
- Software development experience with languages such as C/C++, Java, or C#
- Ability to influence and guide customers through technical transformation
- Excellent communication, relationship-building, and project management skills
- Bachelor’s degree in computer science, Engineering, or a related STEM field
- Ability to travel up to 15% as needed
- Preferred experience as a Technical Account Manager, solution architect, or sales engineer in AppSec or DevSecOps
- Preferred security certifications such as CEH, CISSP, or CSSLP
- Preferred experience with enterprise-scale web development and microservices
- An MBA or master’s degree in a technical or management field is preferred
Benefits
- Specialized training and mentorship from industry leaders
- Opportunities to work on cutting-edge projects and develop technical and leadership skills
- Travel up to 15% as needed
- Flexibility to work in the EST time zone, 5:30 PM–2:30 AM IST
About Black Duck Software, Inc.
Black Duck® meets the board-level risks of modern software with True Scale Application Security, ensuring uncompromised trust in software for the regulated, AI-powered world. Only Black Duck solutions free organizations from tradeoffs between speed, accuracy, and compliance at scale while eliminating security, regulatory, and licensing risks. Whether in the cloud or on premises, Black Duck is the only choice for securing mission-critical software everywhere code happens. With Black Duck, security leaders can make smarter decisions and unleash business innovation with confidence. Learn more at www.blackduck.com. Disclaimer: Please watch out for hiring fraud. Black Duck will never make initial contact with candidates through text or WhatsApp. Emails will come from an @blackduck.com address. You can verify openings and apply for roles through the Black Duck Careers page (https://www.blackduck.com/company/careers.html)