Customer Solution Engineering- Senior Technical Lead
Arrcus Inc22 hours ago
San Jose, CA, USAStaff+
Base Salary
$185k - $210k/yr
Responsibilities
- Lead root-cause analysis and end-to-end resolution of critical customer network escalations and complex live deployment roadblocks.
- Qualify customer use cases in production-grade simulated lab environments that mirror large, multidimensional scales.
- Design solution architectures and validation approaches for next-generation networking deployments.
- Mentor team members on analysis, debugging techniques, and robust test framework design.
- Drive the evolution of automation frameworks and scale-out testing pipelines using Python and shell programming.
- Bridge field deployments, Development, and product management while guiding technical resolution and production readiness.
Requirements
- Bachelor’s or master’s degree in Computer Science, Electrical Engineering, or a related technical field.
- 10 to 15+ years of experience in system test engineering, customer solution engineering, or advanced technical support within the networking industry.
- Deep knowledge of IPv4, IPv6, multicast forwarding, MPLS VPNs, EVPN, and high-availability features.
- Strong architectural understanding of Layer 2, Layer 3, MPLS, and multi-service routing and switching protocols.
- Expert hands-on experience with high-scale traffic generator equipment such as Spirent or IXIA.
- Advanced proficiency in Linux/UNIX environments for system and network troubleshooting.
- Strong Python skills and a history of building or scaling robust test systems.
- Exceptional problem-solving, communication, customer-facing, and collaborative technical leadership skills.
Benefits
- Bonus and equity are offered.
- Medical, dental, and vision insurance are fully covered.
- Parental leave is provided.
- 401(k) retirement plan is offered.
- Health and wellness programs and resources are available.
- Weekly catered lunches are provided at the San Jose office.
About Arrcus Inc
Arrcus develops software-driven routing and switching for disaggregated networks, centered on its ArcOS network operating system and the Arrcus Connected Edge (ACE) platform for data center, core, and edge deployments. The company also offers Ethernet fabrics for AI training and an Arrcus Inference Network Fabric (AINF) spanning edge, datacenter, and cloud. Founded in 2016 and headquartered in San Jose, it is privately held and sells to service providers, cloud platforms, and large enterprises.