about 2 months ago
Responsibilities
- Design, build, and operate core components of Support Technology platforms.
- Own and evolve backend services and integrations for support channels.
- Ensure reliability, performance, and scalability of support systems.
- Collaborate with product, design, AI, and operations teams to create software solutions.
- Develop AI-driven capabilities for support workflows.
- Participate in technical design discussions and mentor other engineers.
Requirements
- 5+ years of experience in software engineering with Java, Kotlin, or similar languages.
- Experience designing and operating APIs and services for customer-facing tools.
- Proficient with AI tooling such as Cursor, Claude, and MCP servers.
- Ability to manage complex features or projects from design to production.
- Experience with business-critical systems focusing on reliability and performance.
- Strong collaboration and communication skills with technical and non-technical partners.
Benefits
- Competitive compensation and benefits programs.
- Flexible work arrangements to meet changing needs.
- Commitment to diversity, equity, and inclusion in the workplace.
About Toast
Toast is the operating system behind the hardest-working people out there — the restaurateurs and retailers running busy businesses. We build tools to match their effort, rigorously designed to perform under pressure, with 1,000 little features for every make-or-break moment. Our POS platform brings hardware, software, AI, and financial technology together to help operators get busy, stay busy, and run busy. We’re Toasters, proud to innovate alongside our customers. Want to join us? https://careers.toasttab.com/