Software Engineer – ServiceNow (HRSD & EC Pro) (m/w/x)
ZEISS Group18 hours ago
Munich, GermanySenior
Responsibilities
- Develop reliable and scalable ServiceNow HRSD and Employee Center Pro solutions for global employee workflows.
- Design, configure, and develop Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events capabilities.
- Implement and optimize Employee Center Pro for modern, personalized employee experiences.
- Configure and extend HR workflows, integrations, and case-routing mechanisms.
- Operate supported solutions within the DevOps team and ensure their security throughout the product lifecycle.
- Ensure standard-aligned implementations, minimize technical debt, and drive sustainable platform improvements.
- Integrate HRSD with enterprise systems using multiple integration technologies.
- Troubleshoot issues, optimize performance, and perform root-cause analysis.
- Translate complex global HR business requirements into scalable ServiceNow solutions.
- Use ServiceNow AI capabilities such as Now Assist and help implement AI-enabled HRSD use cases including virtual agents, intelligent routing, and summaries.
- Collaborate with ServiceNow product teams and contribute to implementation best practices and responsible AI usage.
Requirements
- Completed degree in computer science.
- Relevant experience as a ServiceNow developer working with HRSD and Employee Center Pro in global enterprises.
- Deep experience with HRSD modules and Employee Center Pro.
- Very strong JavaScript development skills, including object-oriented programming, class structures, inheritance, and software design principles.
- Comprehensive experience with troubleshooting, performance optimization, root-cause analysis, and integrations using REST, SOAP, and PowerShell.
- Demonstrated experience leading ServiceNow implementation projects and integrating external systems with different integration technologies.
- Experience working in agile and hybrid project structures, with strong teamwork and goal orientation.
- Basic knowledge of AI technologies and their practical application, including ServiceNow platform AI capabilities such as Now Assist.
- Full-stack development experience.
- ITIL Foundation-level and project management certifications are advantageous.
Tech Stack
Categories
About ZEISS Group
ZEISS Group develops and sells optics and optoelectronics for semiconductor makers, manufacturers, clinicians, researchers, and consumers, spanning lithography systems, industrial metrology, medical devices, microscopes, and eyeglass and camera lenses. Founded in 1846 and headquartered in Oberkochen, Germany, the company is wholly owned by the Carl Zeiss Foundation. It operates globally and generates around €12 billion in annual revenue across segments including Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets.