3 months ago
Responsibilities
- Own end-to-end customer solutions from requirements discovery through platform customization, API integration, testing, training, and launch.
- Serve as the technical consultant during discovery calls and guide solution architecture, implementation timelines, and tradeoffs.
- Demonstrate and customize the TRM platform for technical and non-technical stakeholders.
- Create API documentation, reference architectures, and implementation guides for customer integrations.
- Support technical stakeholders through integration, troubleshooting, and live mission operations.
- Stay current on product features and technical dependencies and advocate for product enhancements based on customer needs.
- Build rapid scripted proofs of concept and provide immediate contingency solutions for urgent customer issues.
- Conduct regular customer syncs, health syncs, account-team POD calls, and direct customer engagements.
Requirements
- Professional experience in pre-sales or post-sales roles such as Solutions Architect, Sales Engineer, Solutions Engineer, or Customer Success Engineer.
- US citizenship with no dual citizenship.
- Experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch.
- Ability to script in one or more languages to build customer proofs of concept or prototype APIs, such as Python, JavaScript, or TypeScript.
- Strong customer-facing communication skills with technical and non-technical audiences.
- Strong problem-solving, prioritization, independent task management, initiative, and attention to detail.
- Previous AI development experience is highly preferred.
- Ability to demonstrate applied AI fluency during the interview process.
Benefits
- Remote-first position for US-based employees on a globally distributed team.
- Core collaboration overlap is 8:00 a.m. to 5:00 p.m. Eastern Time, with asynchronous communication through Slack and documentation.
- No formal on-call rotation, pager, or 24/7 obligation; occasional ad hoc off-hours availability may be required during live mission operations.
- TRM provides reasonable accommodations for applicants with disabilities.
Tech Stack
Categories
Solutions Engineering
About TRM Labs
TRM Labs builds AI-powered blockchain intelligence and investigation software for government agencies and financial institutions to detect, trace, and disrupt crypto‑related crime. Its platform supports AML, sanctions, fraud, and threat‑intelligence use cases, combining data analytics with tools for case building and transaction monitoring. Founded in 2018 and headquartered in San Francisco, the privately held company serves customers worldwide across public‑ and private‑sector markets.