3 days ago
Remote, Australia +3 moreMid Level
Responsibilities
- Guide customers through onboarding, deployment, adoption, and optimization of Microsoft cloud, security, and AI solutions.
- Provide consultative technical guidance across Microsoft technologies and help customers manage workload dependencies.
- Apply deep expertise in Security or Copilot while working across Microsoft 365, Endpoint Management, Windows 365, Agents, Identity, and Data Protection.
- Identify deployment blockers, mitigate risks, and accelerate customer adoption and time-to-value.
- Help customers establish identity, security, compliance, endpoint, and data foundations for secure AI and Copilot adoption.
- Collaborate with FastTrack Architects, Engineering, Product Groups, Customer Success, and partners to solve complex technical challenges.
- Provide technical guidance, portfolio reviews, and deployment recommendations to senior customer and partner stakeholders.
- Share best practices, create reusable guidance and tools, contribute to technical communities, and relay customer feedback to product and engineering teams.
Requirements
- At least 4 years of experience in technical consulting, IT administration, technical support, project management, or customer success, together with the stated education, or equivalent professional experience.
- Experience deploying, adopting, or supporting Microsoft cloud technologies in complex customer environments.
- Broad knowledge of Microsoft 365, Security, Endpoint Management, Windows 365, Copilot, Agents, Identity, and Data Protection.
- Deep approximately Level 400 technical expertise in either Security or Copilot technologies.
- Experience diagnosing technical challenges, managing deployment dependencies, and removing adoption blockers.
- Customer-facing experience translating complex technical concepts into practical recommendations and business value.
- Ability to collaborate and influence across technical, business, and virtual teams.
- Preferred experience includes Microsoft platform, cloud, or infrastructure technologies; customer success or relationship management; complex multi-workload cloud deployments; AI and Copilot adoption; enterprise security, identity, compliance, endpoint management, or data protection; scalable technical guidance and enablement; and project management.
Categories
Solutions Engineering
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.