Member of Technical Staff, Customer Engineer

7 months ago

Responsibilities

Ship features, integrations, and customer-specific solutions in the codebase.
Build and maintain integrations with customer systems, APIs, data pipelines, and internal tools.
Debug and resolve complex issues across AI agents, customer environments, and third-party systems.
Partner with Forward Deployed Engineers on transitions from proof of concept to production.
Collaborate with core engineering to identify product gaps and ship improvements upstream.
Develop deep platform expertise and serve as a trusted technical resource for customers.

Strong engineering ability to build, debug, and deploy production systems.
Ability to operate effectively in ambiguous environments with unsolved customer problems.
Clear communication with technical teams and customer stakeholders.
Strong ownership of outcomes across multiple customers and codebases.
Ability to work in person in New York.

In-person role in New York.
Opportunity to work directly with leading enterprise customers and top investors.
Opportunity to grow into a world-class individual contributor, product or business-line owner, or people leader.

201-500 employees