Member of Technical Staff, Customer Engineer
Pace University9 months ago
New York, NY, USAMid Level
Responsibilities
- Ship features, integrations, and customer-specific solutions in the codebase.
- Build and maintain integrations with customer systems, APIs, data pipelines, and internal tools.
- Debug and resolve complex issues across AI agents, customer environments, and third-party systems.
- Partner with Forward Deployed Engineers on transitions from proof of concept to production.
- Collaborate with core engineering to identify product gaps and ship improvements upstream.
- Develop deep platform expertise and serve as a trusted technical resource for customers.
Requirements
- Strong engineering ability to build, debug, and deploy production systems.
- Ability to operate effectively in ambiguous environments with unsolved customer problems.
- Clear communication with technical teams and customer stakeholders.
- Strong ownership of outcomes across multiple customers and codebases.
- Ability to work in person in New York.
Benefits
- In-person role in New York.
- Opportunity to work directly with leading enterprise customers and top investors.
- Opportunity to grow into a world-class individual contributor, product or business-line owner, or people leader.
Categories
Solutions Engineering
About Pace University
Pace University is a private nonprofit institution offering undergraduate, graduate, and professional programs in business, computing, arts and sciences, health, education, and law. Founded in 1906, it has campuses in New York City and Westchester County and houses the Lubin School of Business, Seidenberg School of Computer Science and Information Systems, and Elisabeth Haub School of Law. Its funding comes primarily from tuition and fees, supplemented by grants and partnerships.