14 hours ago
São Paulo, Brazil +2 moreMid Level
Responsibilities
- Implement integrations between Canals and ERP or integration partners using standardized templates and API credentials.
- Become a subject-matter expert in ERP data handling, access, authentication, and configuration.
- Join pre-sale discovery calls to assess integration feasibility and answer ERP-specific technical questions.
- Own post-sale integration work, including collecting access details, configuring endpoints, testing APIs, and validating end-to-end data flows.
- Troubleshoot integration issues and escalate to Support or Engineering when necessary.
- Participate in customer onboarding and go-live calls as the technical owner.
- Document integration procedures, ERP nuances, and repeatable best practices.
- Collaborate with Customer Success, Support, Product, and Engineering to deliver successful integrations.
- Occasionally provide support coverage through Zendesk.
Requirements
- Typically 2–4 years of experience in technical implementation, technical account management, integrations, or customer engineering at a SaaS company.
- Experience working directly with customers on implementations and integration troubleshooting.
- Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads.
- Experience with ERP systems or a strong desire to learn Eclipse, P21, and Infor in depth.
- Strong communication skills for explaining technical concepts to technical and non-technical users.
- Excellent organization and project management abilities.
- Comfort working in a fast-moving, fully remote environment with high ownership.
- English proficiency is required; Spanish or Portuguese is a plus.
Benefits
- Fully remote, flexible work environment distributed across North and South America.
- Opportunity to work on software solving operational problems for wholesale distributors.
- Meaningful impact at a profitable, rapidly growing company with strong product-market fit.
- Professional development and collaboration with an ambitious, thoughtful team.
Categories
Solutions Engineering
About Canals
Canals builds an AI-powered automation platform for distributors, integrating with existing ERP and back-office systems to handle sales order entry, accounts payable, purchasing, customer service, and receiving. It sells software that reduces manual processing and errors across distribution operations; the company is privately held and headquartered in Coral Gables, Florida. Over 100 distributors run on Canals, and the company has raised a Series A round.