3 months ago
Seoul, Korea, SouthMid Level
Responsibilities
- Lead client meetings, calls, technical demos, pre-sales discussions, and onboarding independently.
- Serve as the primary technical contact for game partners throughout the integration lifecycle.
- Guide partners through API authentication, request and response structures, JSON payloads, and webhook configuration and delivery.
- Diagnose integration issues using data dumps, technical logs, API traces, scripts, and API calls.
- Use tools such as Postman and curl to reproduce and isolate client-reported issues.
- Document issues clearly for Engineering and determine when to resolve, escalate, or transfer them.
- Coordinate communication among clients, Business Development, Customer Success, Development, Product, Support, and Engineering.
- Provide organized status updates and maintain documentation in Jira, Confluence, and related tools.
Requirements
- Bachelor's degree or equivalent experience in a related field.
- At least 3 years of experience in technical integration, solutions engineering, or another client-facing technical role.
- Ability to lead client meetings and presentations independently rather than working only in a support or backend capacity.
- Working knowledge of REST APIs, JSON, and webhooks, including reading API documentation and troubleshooting integration failures.
- Ability to use Postman or an equivalent tool to test and debug API calls.
- Near-native written and verbal fluency in Korean and English, including leading presentations and writing professional business emails.
- Proven customer service or client relationship experience.
- Ability to work autonomously while managing shifting priorities and a significant workload.
- Strong attention to detail and time management.
- Preferred experience in gaming, payments, fintech, Confluence, Jira, G Suite, international companies, or global teams.
- Genuine interest in games and the gaming industry.
Benefits
- The role is based out of the Japan office and may be hybrid or fully remote depending on the situation.
- The position offers an opportunity to support global game partners and work across international teams and time zones.
- Xsolla states that duties may evolve to support organizational goals and individual growth.
Tech Stack
Postman
Categories
Solutions Engineering
About Xsolla
Xsolla builds commerce and monetization infrastructure for video games, offering payment processing, merchant-of-record services, storefronts, subscriptions, and anti-fraud tools for developers and publishers. The privately held company, founded in 2005 and headquartered in Sherman Oaks, California, supports direct-to-consumer sales and global tax/compliance across many regions and payment methods. Its platform targets studios from indie to AAA and powers distribution, marketing, and in-game purchases.