1 month ago
Seoul, Korea, SouthMid Level
Responsibilities
- Lead client meetings, calls, technical demos, pre-sales discussions, and onboarding independently.
- Serve as the primary technical contact for game partners throughout the integration lifecycle.
- Guide partners through API authentication, request and response structures, JSON payloads, and webhook configuration and delivery.
- Diagnose integration issues using data dumps, technical logs, API traces, scripts, and API calls.
- Use tools such as Postman and curl to reproduce and isolate client-reported issues.
- Document issues clearly for Engineering and determine when to resolve, escalate, or transfer them.
- Coordinate communication among clients, Business Development, Customer Success, Development, Product, Support, and Engineering.
- Provide organized status updates and maintain documentation in Jira, Confluence, and related tools.
Requirements
- Bachelor's degree or equivalent experience in a related field.
- At least 3 years of experience in technical integration, solutions engineering, or another client-facing technical role.
- Ability to lead client meetings and presentations independently rather than working only in a support or backend capacity.
- Working knowledge of REST APIs, JSON, and webhooks, including reading API documentation and troubleshooting integration failures.
- Ability to use Postman or an equivalent tool to test and debug API calls.
- Near-native written and verbal fluency in Korean and English, including leading presentations and writing professional business emails.
- Proven customer service or client relationship experience.
- Ability to work autonomously while managing shifting priorities and a significant workload.
- Strong attention to detail and time management.
- Preferred experience in gaming, payments, fintech, Confluence, Jira, G Suite, international companies, or global teams.
- Genuine interest in games and the gaming industry.
Benefits
- The role is based out of the Japan office and may be hybrid or fully remote depending on the situation.
- The position offers an opportunity to support global game partners and work across international teams and time zones.
- Xsolla states that duties may evolve to support organizational goals and individual growth.
Tech Stack
Postman
Categories
Solutions Engineering
