1 month ago
Base Salary
$270k - $410k/yr
Responsibilities
- Monitor, investigate, troubleshoot, and resolve engineering support requests involving security infrastructure and tooling.
- Advocate for internal developer customers and communicate customer needs, issue status, and product feedback across Infrastructure Engineering, Product Management, and Developer Education.
- Develop and maintain support automation tooling, documentation, runbooks, and self-service knowledge-base content.
- Improve support processes, product usability, operational efficiency, and the overall engineering support experience.
- Use generative AI and agentic coding tools to accelerate triage, troubleshooting, documentation, analysis, and automation while verifying outputs and protecting privacy and confidentiality.
- Interpret security and authentication logs and conduct investigations related to identity and access management.
Requirements
- Proven ability to deliver high-quality customer support and advocate for customer needs across complex organizations.
- Extensive experience supporting and troubleshooting enterprise identity and authentication systems, including Okta, SCIM, OIDC/OAuth2, SAML 2.0, and FIDO2/WebAuthn.
- Knowledge of passwordless authentication, phishing-resistant MFA, device posture validation, authentication, authorization, access management, and security monitoring.
- Experience supporting distributed cloud applications, securing cloud infrastructure, and working with SIEM, SOAR, EDR, vulnerability management, IAM, and secrets-management platforms.
- Proficiency in at least one modern programming language such as Java, Python, or Go.
- Hands-on experience with log analysis, incident response, and investigations involving authentication and access management.
- Strong written and verbal communication skills, technical documentation experience, and ability to explain technical concepts to diverse audiences.
- Experience using generative AI techniques such as prompt design, iterative refinement, and critical review of AI-assisted output in support engineering workflows.
- Hands-on experience with AI coding assistants and agentic tools such as Claude Code, Cursor, and MCP.
- Ability to manage ambiguous end-to-end investigations, solve complex problems, adapt quickly, and continuously improve operational efficiency.
Benefits
- Annual salary range of $270,000.00-$410,000.00, with compensation allocation between salary and stock options and no bonuses.
- Health plans, mental health support, a 401(k) retirement plan with employer match, stock option program, disability programs, health savings and flexible spending accounts, family-forming benefits, and life and serious injury benefits.
- Paid leave programs; full-time salaried employees are immediately entitled to flexible time off, while full-time hourly employees accrue 35 days annually for vacation, holidays, and sick paid time off.
About Netflix
Netflix builds and operates a global streaming service for TV series, films, games, and live programming, and produces original content through its in-house studio. It serves consumers in 190+ countries via subscription and ad-supported plans on internet-connected devices. Founded in 1997 and headquartered in Los Gatos, California, Netflix is a public company traded on NASDAQ (NFLX).