Principal Service Engineer

9 days ago

Hyderābād, IndiaStaff+

Responsibilities

Lead end-to-end ServiceNow architecture, solution design, development, and technical delivery across IRM, BCM, and SecOps.
Configure risk, compliance, audit, regulatory change, business continuity, crisis response, security incident, vulnerability, and threat intelligence workflows.
Develop ServiceNow applications using JavaScript, Glide API, Script Includes, Business Rules, Client Scripts, Flow Designer, and IntegrationHub.
Build and maintain REST and SOAP integrations with enterprise applications and security platforms.
Define platform architecture, governance controls, development standards, integration patterns, performance improvements, and scalability practices.
Lead architecture reviews, code reviews, technical assessments, production releases, and platform upgrades.
Mentor developers and administrators and collaborate with business, cybersecurity, risk, compliance, QA, DevOps, infrastructure, and enterprise architecture teams.

10–16 years of overall IT experience with strong ServiceNow implementation and architecture expertise.
Hands-on experience with ServiceNow IRM/GRC, BCM, and SecOps implementations.
Strong knowledge of JavaScript, Glide API, Flow Designer, ServiceNow scripting, and REST/SOAP integrations.
Experience implementing Security Incident Response, Vulnerability Response, risk and compliance workflows, and business continuity processes.
Understanding of CMDB, enterprise integrations, security operations, and governance and compliance frameworks.
Strong leadership, problem-solving, stakeholder management, and communication skills.
Preferred experience integrating ServiceNow with SIEM tools, vulnerability scanners, cloud security platforms, and identity and access management solutions.
Preferred exposure to operational resilience frameworks and enterprise-scale digital transformation programs.
ServiceNow Certified System Administrator, Certified Application Developer, CIS–Risk & Compliance, or other ServiceNow implementation and architect certifications are preferred.

10,000+ employees