Solution Expert
360Learning2 months ago
Remote, Germany or Berlin, GermanyMid Level
Responsibilities
- Manage a portfolio of approximately 10 enterprise customers and up to 30 simultaneous active projects.
- Act as a trusted technical and functional advisor to strategic customers throughout their contracts.
- Lead complex integrations involving APIs, SSO, flat files, and third-party tools.
- Provide integration guidance, troubleshooting, platform architecture redesign, and solution audits.
- Support Customer Success partners with functional and technical customer questions.
- Deliver professional services and solutions from the company’s Professional Services catalogue.
- Develop repeatable processes to improve project quality and delivery.
- Contribute best practices to the knowledge base and collaborate with partners.
- Onboard another Solution Expert within the first year.
Requirements
- At least 3 years of professional consulting experience, preferably in a customer-facing role such as Level 2 or 3 support, Technical Consultant, or Technical Account Manager.
- Previous deployment experience with SaaS products, ideally HR-related products.
- Project management skills and experience working with APIs and SSO configuration and troubleshooting.
- Ability to adapt communication to highly technical and less technical stakeholders.
- Strong organization, analytical thinking, prioritization, and ability to manage multiple customer implementations.
- Full professional proficiency in French, English, and German.
Benefits
- Work-from-home perks and the option to work fully remotely anywhere in Germany.
- Flexible hours.
- One month of parental leave for the second parent.
- Compensation package includes base salary, a variable component, and equity.
- Access to employee resource groups and diversity, equity, and inclusion initiatives.
Categories
Solutions Engineering