Solution Expert
360Learning4 months ago
Remote, Germany or Berlin, GermanyMid Level
Responsibilities
- Manage a portfolio of approximately 10 enterprise customers and up to 30 simultaneous active projects.
- Act as a trusted technical and functional advisor to strategic customers throughout their contracts.
- Lead complex integrations involving APIs, SSO, flat files, and third-party tools.
- Provide integration guidance, troubleshooting, platform architecture redesign, and solution audits.
- Support Customer Success partners with functional and technical customer questions.
- Deliver professional services and solutions from the company’s Professional Services catalogue.
- Develop repeatable processes to improve project quality and delivery.
- Contribute best practices to the knowledge base and collaborate with partners.
- Onboard another Solution Expert within the first year.
Requirements
- At least 3 years of professional consulting experience, preferably in a customer-facing role such as Level 2 or 3 support, Technical Consultant, or Technical Account Manager.
- Previous deployment experience with SaaS products, ideally HR-related products.
- Project management skills and experience working with APIs and SSO configuration and troubleshooting.
- Ability to adapt communication to highly technical and less technical stakeholders.
- Strong organization, analytical thinking, prioritization, and ability to manage multiple customer implementations.
- Full professional proficiency in French, English, and German.
Benefits
- Work-from-home perks and the option to work fully remotely anywhere in Germany.
- Flexible hours.
- One month of parental leave for the second parent.
- Compensation package includes base salary, a variable component, and equity.
- Access to employee resource groups and diversity, equity, and inclusion initiatives.
Categories
Solutions Engineering
About 360Learning
360Learning builds an enterprise learning platform that combines LMS and LXP features to help companies capture internal expertise and deliver training to employees, customers, and partners. Sold as B2B SaaS, it offers collaborative authoring, AI-assisted content creation, automation, and integrations with HRIS/ERP tools. Founded in 2013 and headquartered in New York, the privately held company serves global enterprises across North America and Europe, with ecosystem partnerships including SAP and Workday.