Base Salary
$86k - $102k/yr
Responsibilities
- Lead observability strategy across critical customer journeys and align monitoring capabilities with business outcomes and reliability goals.
- Define, implement, and govern SLIs, SLOs, error budgets, and reliability metrics.
- Design and maintain observability architectures, telemetry instrumentation, monitoring frameworks, tagging standards, and alerting models.
- Establish governance for dashboards, alerts, synthetic monitoring, telemetry standards, and monitoring asset lifecycle management.
- Partner with Product, Engineering, SRE, and Operations teams on production readiness, application instrumentation, and reliability measurement.
- Develop service health dashboards and reporting covering availability, latency, customer impact, dependency performance, and SLO compliance.
- Analyze telemetry, incidents, alert history, problem records, and performance trends to identify gaps and improve detection accuracy.
- Provide technical leadership and mentorship on distributed tracing, logging, metrics, synthetic monitoring, APM, RUM, and alert governance.
Requirements
- Bachelor's degree or equivalent work experience.
- Four to five years of relevant experience in business and risk analysis, IT service management, production support, product or project management, or application development.
- Expertise in observability engineering, site reliability engineering, or reliability engineering.
- Strong knowledge of SLIs, SLOs, error budgets, and customer journey monitoring.
- Experience understanding stakeholder needs and guiding reliability requirements for large, complex, multi-system products.
- Hands-on experience with APM, RUM, synthetics, monitoring, logging, tracing, and telemetry frameworks.
- Proficiency with Datadog, Dynatrace, Splunk, Grafana, Prometheus, New Relic, Elastic, or OpenTelemetry.
- Experience building, standardizing, and tuning operational dashboards and actionable alerts.
- Strong understanding of distributed systems, microservices, cloud platforms, and Kubernetes.
- Ability to use incident analysis, root-cause analysis, and performance data to drive reliability improvements.
- Strong stakeholder management, communication, and technical leadership skills.
Benefits
- Healthcare coverage including medical, dental, and vision.
- Basic and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour per 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Hybrid work arrangement requiring work from a U.S. Bank location three or more days per week.
Tech Stack
Categories
About U.S. Bank
At U.S. Bank, we help millions of clients achieve their goals with a balance of best-in-class technology and human expertise tailored to individual needs. As the fifth-largest commercial bank in the United States, we’ve built a reputation for strength and stability across a diversified mix of businesses, including commercial and institutional banking, business banking, payments, wealth management and consumer banking. We’ve been named one of the World’s Most Ethical Companies® by the Ethisphere Institute and the most admired superregional bank by Fortune. In addition to thousands of branches serving consumers, U.S. Bank offers a complete suite of products, services and strategic partnerships for business. Within our Wealth, Corporate, Commercial and Institutional Banking division, we serve more than half a million clients across the country and around the world, ranging from wealthy individuals and families to the largest corporations, including 90% of Fortune 1000 companies. We’re also consistently recognized as a great place to work. We’re shaping our company culture with intention, focused on creating a workplace where it’s safe to speak up, share ideas and try new things. We’re proud to be recognized as a “Best for Vets” employer by the Military Times and included on Fair360’s (formerly DiversityInc.) list of Top 50 Companies for Diversity. U.S. Bank, NA. Member FDIC. Equal Housing Lender.