8 hours ago
Pune, IndiaSenior / Staff+
Responsibilities
- Design and implement end-to-end customer communication solutions using QI Digital Advantage Suite and QI Scaler.
- Configure, develop, and optimize Quadient Inspire Interactive and Quadient Inspire templates, business rules, data mappings, reusable components, and output channels.
- Translate retail banking and commercial lending requirements into technical designs for customer communication platforms.
- Collaborate with product owners, business analysts, architects, quality engineering, infrastructure, and DevOps teams.
- Review, refactor, and enhance Quadient solutions to improve maintainability, reusability, performance, resilience, and operational stability.
- Define test strategies, create reusable test data, and support functional regression and performance testing.
- Provide technical guidance and best practices to developers and support teams.
- Monitor production workloads and logs, troubleshoot issues, and implement preventive measures.
- Document solution designs, configuration standards, and deployment runbooks.
- Support build and deployment pipeline improvements and promotion of Quadient changes across environments.
- Gather stakeholder feedback and propose enhancements to improve customer satisfaction and operational efficiency.
- Ensure adherence to security, privacy, compliance, and customer-data handling requirements.
Requirements
- 8–12 years of professional software development experience focused on enterprise-scale customer communication management projects.
- Hands-on expertise in QI Digital Advantage Suite and QI Scaler, including configuration, scripting, integration, and performance tuning.
- Advanced proficiency in Quadient Inspire Interactive and Quadient Inspire, including template design, data mapping, business rule implementation, and output channel configuration.
- Understanding of retail banking and commercial lending processes for modeling statements, notices, and customer correspondence.
- Strong requirements analysis, solution design, defect resolution, and stakeholder communication skills.
- Familiarity with version control, build automation, and deployment practices.
- Quadient Inspire Certified Professional certification is required.
- Commitment to continuous learning about QI and Quadient product features and customer communication technology practices.
Benefits
- Hybrid working model with a day-shift schedule.
- Opportunities to collaborate with distributed teams and support knowledge sharing.
Categories
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.