5 months ago
Toronto, CanadaMid Level
Responsibilities
- Conduct discovery sessions with new clients to understand their product areas and requirements
- Represent Support Engineers within the assigned product area and promote cross-functional alignment
- Develop and maintain roadmaps for self-serve launch tools and internal launch settings
- Provide technical support, product demonstrations, presentations, and explanations to prospects
- Guide Customer Success Managers through implementations and support training and escalations
- Troubleshoot and resolve client issues after launch
- Develop deep product knowledge to support client needs and facilitate knowledge transfer
- Attract top-tier talent to the team
Requirements
- At least 3 years of experience as a Solutions Engineer at a SaaS company
- Willingness to travel up to 20%
- Strong understanding of product development and launch processes
- Strong problem-solving and technical troubleshooting skills
- Experience collaborating with engineering, operations, and product management teams
- Ability to explain complex technical concepts to non-technical stakeholders
- Familiarity with CRM tools and support ticketing systems
- Ability to manage multiple priorities in a fast-paced environment
- Experience with QA processes and developing self-serve tools is a plus
- Ability to work independently and collaboratively with a proactive approach
- Willingness to work in person at the office 4–5 days per week
Benefits
- Equity in the company
- Medical, dental, and vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401(k) benefits
- Fitness and home services stipend
- In-office environment with meals provided
- Unlimited vacation and paid holidays
- Relocation packages
- Work in person at the office 4–5 days per week
Categories
Solutions Engineering
About EliseAI
EliseAI builds a conversational AI platform that automates customer interactions and back‑office workflows for housing and healthcare organizations. Its SaaS products handle leasing inquiries, resident communications, scheduling, and patient access, integrating with property‑management and clinical systems. Founded in 2017 and headquartered in New York, the privately held company sells to property operators and healthcare providers looking to reduce manual work and improve response times.