1 day ago
Base Salary
$187k - $234k/yr
Responsibilities
- Own and direct critical, blocker, and other high-severity live-site incidents through identification, escalation, mitigation, and recovery.
- Lead incident bridges by refining customer-impact statements, assigning swim lanes, coordinating subject-matter experts, and driving rapid service restoration.
- Develop and improve incident-platform tooling, automation, templates, workflows, and response processes to reduce operational overhead and mitigation time.
- Partner with SRE and engineering teams to address operability gaps, dependencies, failure modes, observability, resiliency, and secure automated workflows.
- Lead daily Jira change reviews and evaluate planned or emergency changes to minimize production risk.
- Lead projects involving site resiliency, service manageability, observability, incident management, change management, and problem management.
- Translate incident learnings into engineering improvements such as SLOs, signal-quality enhancements, rollback readiness, and dependency documentation.
- Mentor and uplift the team through training, tabletop exercises, drills, and runbook improvements.
Requirements
- 5+ years of experience in SRE, production operations, reliability engineering, or equivalent high-scale internet or SaaS operations, including repeated major-incident leadership.
- Demonstrated Incident Commander, Technical Duty Officer, or equivalent experience with escalation judgment, delegation, communication, and decision-making under uncertainty.
- Strong practical knowledge of SLIs, SLOs, error budgets, observability, golden signals, blameless postmortems, toil reduction, and shared product-team ownership of operations.
- Proficiency in Python for maintainable automation and tooling, including APIs, packaging or service-style tools, and code review.
- Solid Linux/Unix troubleshooting experience and comfort with distributed application, data, network, and cloud systems.
- Networking knowledge covering DNS, TLS, load balancing, HTTP, and basic routing and firewall concepts.
- Experience with cloud environments; GCP is preferred, while AWS and Azure are also valued.
- Experience with Kubernetes or equivalent container and orchestration technologies.
- Excellent written and verbal communication, including executive-ready impact statements, incident-bridge facilitation, and trusted documentation.
- Proven ability to coach and mentor others through training, runbooks, and drills.
- Preferred experience includes 24x7 NOC/GTOC operations, Prometheus-compatible observability, distributed tracing, synthetic monitoring, PagerDuty, ChatOps, workflow automation, change management, dependency mapping, service catalogs, or Tier 1 journey documentation.
- Additional preferred automation tools and languages include Go, shell, and Terraform.
Benefits
- Assigned-office work with a minimum of three days per week in the office.
- Eligible for equity and benefits.
- Base salary range is $187,000–$233,500 USD; compensation varies by experience, skills, and work location.
Tech Stack
Categories
DevOpsSite Reliability
About Box
Box builds a cloud content management platform for enterprises, combining secure file storage and sharing with collaboration, governance, e-signature, and workflow automation. It sells subscriptions (SaaS) to organizations that need to manage the lifecycle of business content and integrate with productivity apps. Founded in 2005 and headquartered in Redwood City, CA, Box is a public company (NYSE: BOX) used by customers such as JLL, Morgan Stanley, and Nationwide.