4 days ago
Singapore, SingaporeSenior
Responsibilities
- Design and demonstrate Sierra’s Agent product and provide technical solutions to customer needs.
- Answer technical questions about Sierra’s solutions for prospective customers.
- Partner with Sales, Product, and Agent Engineering teams to support go-to-market efforts and customer-driven product development.
- Lead and support early customer conversations by understanding and anticipating enterprise customer needs.
- Translate prospects’ business problems into Sierra solution explanations for technical and non-technical audiences.
Requirements
- Requires 5–7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Requires experience building demos, presenting, and working with customers or clients in a go-to-market function.
- Requires experience building relationships with potential customers, including executives and technical leaders.
- Requires experience leading the sales process with enterprise customers.
- Requires a bachelor’s degree or above, or equivalent professional experience.
- AI-related experience or experience in a similarly modern and highly technical industry is preferred.
- Experience translating code, technical logic, and user requirements into product and engineering requirements is preferred.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employees may participate in Sierra’s equity plans, subject to applicable policies.
- Benefits may vary by region; Sierra is primarily an in-person company with offices across North America, Europe, and Asia.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.