3 months ago
Remote, United StatesMid Level / Senior
H1B sponsor
Base Salary
$95k - $130k/yr
Responsibilities
- Lead customer discovery by understanding workflows, KPIs, constraints, regulatory requirements, and priorities.
- Translate business needs into clear, testable requirements and map them to product features, roadmap items, and customizations.
- Explain solution value through data quality, regulatory compliance, and operational efficiency.
- Define system data exchanges, map fields and transformations, validate data, and guide product configuration and customer IT readiness.
- Partner with Project Managers and the Customer Experience team on UAT planning and execution.
- Track issues, support defect triage, manage readiness checklists, and coordinate customer and internal cutover activities.
- Document requirements, source-to-target mappings, data ownership, quality rules, historical data risks, and future integration opportunities.
- Contribute to Statements of Work, scoping workshops, estimates, demos, and early project sales support.
- Serve as the technical liaison across customers, Product Management, Engineering, Customer Experience, and go-to-market teams.
- Support or deliver product demos and training and ensure effective handoffs to customer administrators, Customer Success, and Support teams.
Requirements
- Foundational understanding of the U.S. transmission interconnection ecosystem.
- 3–6+ years of experience in a customer-facing solutions role such as Solutions Analyst, Business Analyst, Solutions Engineer, or Implementation Consultant.
- Strong skills in requirements gathering, process modeling using BPMN, UML, or similar methods, gap analysis, and acceptance criteria.
- Experience with REST APIs, JSON/CSV data, authentication, data mapping, and basic ETL concepts.
- Ability to read payloads, propose data mappings, and identify edge cases.
- Proficiency in SQL for data validation and test queries.
- Strong written and verbal communication skills for technical and non-technical stakeholders.
- Experience supporting project execution, including issue tracking, risk management, test planning, Jira, and Confluence.
- Flexible, proactive, organized, and ownership-oriented approach suited to a scaling B2B SaaS environment.
- Familiarity with Scrum, SAFe, Waterfall, or other implementation methodologies.
- Experience in a startup, scaling SaaS company, or similarly dynamic environment is preferred.
- GIS, data pipelines, iPaaS tools, security and compliance awareness, PII, audit trails, RBAC, or CII familiarity are preferred.
- Comfort with Figma, Lucid, or Draw.io is preferred.
- Light Python scripting for data checks or transformations and experience with Tableau are preferred.
- Must qualify as a U.S. person under applicable federal law.
Benefits
- Remote-first work arrangement with flexibility and balance.
- Professional development through training, mentorship, and career pathing.
- Comprehensive health, dental, and vision insurance starting day one.
- Short- and long-term disability and basic life insurance at no cost.
- 401(k) plan with a 4% match.
- Flexible paid time off and a supportive work culture.
- Mission-driven work in the energy sector.
- Approximately 10–20% travel for onsite discovery, testing, or launches.
- Role is restricted to qualifying U.S. persons due to critical infrastructure data and systems access.
About GridUnity
GridUnity builds a cloud-based SaaS platform that streamlines the grid interconnection lifecycle for electric utilities, system operators, and energy project developers. The privately held company, founded in 2010 and headquartered in Boston, provides workflow automation, engineering screening, and hosting-capacity analysis to reduce backlogs and improve transparency. Its customers include North American utilities and operators that together serve over half of the U.S. population.