about 2 months ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Own end-to-end client onboarding from requirement gathering to production go-live.
- Conduct technical discovery sessions to map client needs.
- Design custom conversation flows and integration logic for clients.
- Develop POCs and prototypes for development.
- Troubleshoot and resolve production issues across the stack.
- Build technical solutions to bridge gaps between our platform and client systems.
- Stay updated with emerging tech cultures and identify implementation opportunities.
- Contribute to improving onboarding frameworks and FDE tooling.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 2-5 years of experience in software engineering or a client-facing technical delivery role.
- Proficiency in Python and/or Go with hands-on experience in technical systems.
- Strong understanding of database systems like MySQL, PostgreSQL, or MongoDB.
- Familiarity with cloud platforms (AWS/GCP/Azure) and containerization concepts.
- Working knowledge of Voice AI concepts or a strong willingness to learn.
- Exposure to telephony infrastructure (SIP, VoIP, CPaaS providers) is a plus.
- Excellent communication skills for diverse audiences.
- Structured problem-solving approach.
- Prior experience with conversational AI platforms or contact center tech is preferred.
Benefits
- Comprehensive wellness program including medical insurance for employees and families.
- Generous leave policies and parental support.
- Retirement benefits and learning and development assistance.
- Flexible benefit plans and salary advance support.
- Relocation assistance and personalized recognition programs.