Implementation Engineer - EMEA
FingerprintResponsibilities
- Guide customers through integrating Fingerprint APIs into web and mobile applications.
- Troubleshoot customer issues by analyzing internal logs and monitoring API usage and performance.
- Create JavaScript code snippets and automation scripts for API testing, validation, and monitoring.
- Conduct customer training sessions and webinars and maintain comprehensive self-service documentation.
- Collaborate with development and Customer Success teams on onboarding, retention, customer growth, and product feedback.
- Serve as the primary technical customer contact and build long-term customer relationships.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- 3–6 years of experience in a customer-facing role, preferably as a Customer Success Engineer or Technical Support Engineer focused on API products.
- Strong JavaScript proficiency and experience creating and maintaining automation scripts.
- Understanding of API concepts, RESTful architecture, and web services.
- Strong problem-solving, debugging, analytical, communication, and interpersonal skills.
- Experience with API testing tools and frameworks, mobile app development, or SQL is preferred.
- Proficiency with macOS and comfort working remotely with Slack, Google Workspace, and Zoom.
- Applicants must be authorized to work from their home location because the company does not sponsor visas.
Benefits
- Fully remote role open to candidates in EMEA, with a preference for candidates in the UK area.
- Travel may be required to visit clients on site.
- The company promotes an inclusive and supportive work environment.
- The company does not sponsor visas, and some countries are excluded for regulatory and security reasons.
Tech Stack
Categories
About Fingerprint
Fingerprint delivers an immediate, high-resolution view of visitor intent. Our device intelligence platform distinguishes good visitors from bad actors in real time, no matter if they’re human, bots, or agents — giving fraud teams a deeper understanding of their visitors so they can recognize threats and stop attacks fast. We identify over 1 billion unique devices every month. Over 6,000 companies, including innovators like Dropbox, checkout.com, and NeuroID, use Fingerprint every day to recognize high-risk activity in real time, prevent fraud attacks, and deliver frictionless user experiences. We are a globally dispersed, 100% remote company with a strong open-source focus: Our flagship open-source project, FingerprintJS, has 26,000 stars on GitHub. We have raised $77M in funding, and are backed by Craft Ventures, Nexus VP, and Uncorrelated Ventures.