4 hours ago
Remote, IndiaSenior
Responsibilities
- Gather system requirements from end users, IT teams, and stakeholders for Service Catalog and integration solutions.
- Lead technical architecture and implementation of ServiceNow customizations, applications, modules, workflows, and operational processes.
- Configure ServiceNow integrations with other applications using REST, SOAP, mid servers, cloud-to-cloud connections, and automated bidirectional integrations.
- Develop and maintain ServiceNow scripts, business rules, client scripts, UI configurations, scripted APIs, and script includes.
- Mentor project crew members, manage peer reviews, and provide technical guidance to software engineers.
- Design and validate service maps, impact assessment rules, event management work, and user acceptance testing.
- Promote update sets and data across ServiceNow environments and remediate related production incidents.
- Create and maintain technical design documents, user documentation, and operational SOPs.
Requirements
- 8+ years of experience supporting ServiceNow implementation, administration, configuration, and/or development in ITSM, Service Catalogs, and integrations.
- Experience integrating ServiceNow with other systems using mid servers, cloud-to-cloud connections, REST, SOAP, and automated bidirectional integrations.
- Experience with JDBC, ODBC, ETL integrations, or other data extraction technologies.
- Knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
- Ability to plan strategically, allocate resources, coordinate people and resources, and work with production methods.
- Ability to create technical design documents and user documentation.
- Four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience.
- Willingness and ability to complete ServiceNow competency certifications and module accreditations.
- Preferred certifications include ITIL Foundation and ServiceNow CSA and CAD.
Benefits
- Official ServiceNow training and support toward multiple certifications and module accreditations.
- Support and guidance on complex customer projects.
- Diverse and inclusive workplace with equal employment opportunity and accommodation support.
Tech Stack
SOAP
Categories
Solutions Engineering
About NewRocket
NewRocket is the AI-first Elite partner that activates real value on ServiceNow. As a trusted advisor to enterprise leaders, NewRocket combines industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, NewRocket is among the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust to deliver lasing business value.