3 hours ago
Responsibilities
- Partner with Account Directors on pre-sales, product expansion, and new customer acquisition motions.
- Identify customer pain, deliver tailored demos, gather requirements, define success criteria, provide installation guidance, and lead hands-on workshops.
- Lead onboarding, implementation, integrations, training, complex deployments, and customer-specific implementation playbooks.
- Drive adoption, expansion, retention, and value realization by diagnosing stalled adoption and connecting technical execution to business outcomes.
- Resolve ambiguous and complex technical challenges for strategic Enterprise accounts and serve as an escalation point for other Customer Engineers.
- Assess account health, risks, stakeholder relationships, and priority problems while independently leading complex customer interactions.
- Build reusable playbooks, document repeatable fixes, coach peers, and improve Customer Engineering processes.
- Use AI tools for account research, content creation, pattern discovery, and workflow automation.
Requirements
- 5–8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
- Deep hands-on experience with HTML, CSS, JavaScript, and REST APIs, including architecting and troubleshooting complex front-end implementations.
- Experience managing strategic Enterprise accounts with executive-level stakeholders and complex technical or business requirements.
- Ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
- Experience connecting technical execution to retention, expansion, ROI, and value realization.
- Hands-on use of AI tools for account research, content creation, or workflow automation integrated into daily work.
- Experience mentoring or coaching junior technical team members.
- Preferred experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
- Preferred hands-on mobile app development experience with Swift, Android, or React Native.
- Preferred familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
- Preferred track record of building reusable frameworks, playbooks, or processes adopted by a broader team.
Benefits
- Remote role supporting a West Coast territory.
- Competitive United States benefits with employer-heavy coverage and $0 premium options.
- Strong 401(k) match, equity, and flexible time off.
Tech Stack
Categories
Solutions Engineering
About Pendo
The only official Pendo LinkedIn account. Pendo’s mission is to elevate the world’s experience with software. Pendo’s product experience platform allows companies to make product intelligence actionable with speed and scale, giving rise to a new generation of companies that put product at the center of everything. Pendo customers include the world’s leading companies, including Verizon, Morgan Stanley, LabCorp, OpenTable, Okta, Salesforce, and Zendesk. Through Mind the Product and customer communities, sponsored events and podcast, Pendo aims to support the success of product and digital leaders everywhere. Pendo is headquartered in Raleigh, North Carolina and has offices around the world.