Responsibilities
- Configure and support packaged and SaaS applications, including feature adaptation, release management, compatibility, performance, and system stability.
- Implement and configure ServiceNow Sales and Order Management, Order Management, Order Orchestration, and Order Activation capabilities.
- Develop order decomposition, orchestration, fulfillment, and activation workflows.
- Configure products, bundles, promotions, pricing rules, product catalogs, and product and service inventory processes.
- Support the transaction lifecycle across Opportunity, Quote, Order, Agreement, and Product Inventory.
- Map commercial products and services to technical products and services.
- Integrate ServiceNow SOM/SOMT and Logik CPQ with OSS/BSS, CRM, provisioning systems, and other external systems.
- Configure Logik CPQ product models, complex products, bundles, commercial offers, validation rules, dependencies, and pricing logic.
- Support quote-to-order handoffs and troubleshoot CPQ integrations with ServiceNow.
- Participate in Agile and SAFe delivery teams, including refinement of features into user stories.
Requirements
- At least 3 years of professional experience.
- 15 years of full-time education.
- Mandatory hands-on experience with ServiceNow Sales and Order Management, Order Management, Order Orchestration, and Order Activation.
- Strong experience with order decomposition, orchestration, fulfillment, and activation workflows.
- Experience configuring ServiceNow product catalogs and complex products, bundles, promotions, and pricing rules.
- Experience integrating SOM/SOMT with OSS/BSS and external systems using REST APIs, IntegrationHub, or middleware.
- Working knowledge of Logik CPQ product catalog configuration, product modeling, configuration rules, validation rules, dependencies, pricing logic, and troubleshooting.
- Experience with end-to-end opportunity, quote, order, agreement, and product inventory lifecycles.
- Experience working in Agile or SAFe delivery teams and refining features into user stories.
- Fluent English is required; German is a plus.
- ServiceNow CSA and ServiceNow CAD certifications are mandatory.
- Telecommunications industry experience, Logik CPQ implementation, TM Forum standards, ServiceNow Playbook, IntegrationHub, and additional ServiceNow or telecommunications certifications are preferred.
Categories
About Accenture
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.