Envision Solutions Technical Lead
CoStar Group1 day ago
Responsibilities
- Lead and support client implementations through configuration, requirements gathering, testing, training, launch readiness, and ongoing adoption.
- Manage assigned client engagements, priorities, delivery, issues, expectations, and escalation support.
- Translate client business requirements into product, configuration, data, and integration needs.
- Advise clients on product capabilities, features, enhancements, and opportunities to improve their use of Zonda solutions.
- Investigate and troubleshoot data discrepancies, configuration issues, data loads, file-based feeds, APIs, database updates, and system-to-system processes.
- Review and validate product, option, pricing, configuration, and related builder data.
- Trace issues across systems and coordinate root-cause resolution with internal teams, client technical teams, and third-party vendors.
- Communicate technical findings, recommendations, and action plans to technical and non-technical audiences.
- Improve Client Services documentation, troubleshooting guides, implementation resources, templates, reports, and workflows.
- Use AI-assisted tools and automation appropriately to improve analysis, troubleshooting, documentation, and team efficiency.
- Maintain implementation and client activity in team systems and tools and provide flexible support based on priorities.
Requirements
- 5+ years of experience in SaaS implementation, client services, technical account management, customer success, business systems, data operations, or a related field.
- Bachelor’s degree in a related field or equivalent work experience.
- Experience with XML, JSON, APIs, web services, CSV, SQL, databases, or other structured data and integration methods.
- Strong project management, coordination, analytical, problem-solving, client communication, and requirements-gathering skills.
- Ability to understand data integrations, APIs, file exchanges, databases, system-to-system data movement, and detailed datasets.
- Experience coordinating implementation activities, driving work to completion, and providing software or product training to clients.
- Ability to work effectively with remote clients and cross-functional teams in a fast-paced environment and adopt AI-assisted tools.
- Preferred experience includes homebuilders, residential real estate technology, construction technology, building products, ERP systems, CRM platforms, data integrations, hierarchical product or pricing data, change management, and sales or presales teams.
Benefits
- Comprehensive medical, vision, dental, and prescription drug coverage.
- Life, legal, supplementary, and mental health counseling benefits.
- 401(k) retirement plan with matching contributions and employee stock purchase plan.
- Paid time off, commuter and parking benefits, tuition reimbursement, and professional and academic growth opportunities.
- On-site fitness center or reimbursed fitness center membership costs where available, employee resource groups, and complimentary snacks and beverages.
- Approximately 5–10% travel as needed; candidates must be eligible to work full-time in the United States.
- The employer does not provide visa sponsorship for this position.
Tech Stack
Categories
Solutions Engineering
About CoStar Group
CoStar Group builds subscription databases, analytics, and online marketplaces for commercial and residential real estate professionals, investors, and advertisers. Its portfolio includes CoStar (research and data), LoopNet (commercial listings), and Apartments.com (rental listings), generating revenue from subscriptions, listings, and advertising. The company is publicly traded on NASDAQ (CSGP) and is headquartered in Arlington, Virginia, with inclusion in the S&P 500 index.