Director, Splunk Practice Leader
TTEC Digital7 hours ago
Base Salary
$180k - $235k/yr
Responsibilities
- Define and execute the Splunk go-to-market strategy with sales, alliances, executive leadership, Splunk, and Cisco.
- Lead technical qualification, discovery workshops, executive presentations, demonstrations, solution architecture, proposals, estimates, and Statements of Work.
- Design secure, scalable Splunk solutions and integrations across Splunk Cloud, Splunk Enterprise, security, IT operations, observability, and CCaaS environments.
- Build the Splunk Professional Services Practice, including its business plan, operating model, service portfolio, staffing strategy, methodologies, governance, and growth roadmap.
- Establish delivery standards, quality controls, estimating models, runbooks, accelerators, implementation frameworks, and sales-to-delivery handoffs.
- Oversee early engagements and later transition to portfolio and practice oversight as the team scales.
- Act as the senior escalation point for technical risk, scope issues, architecture decisions, and strategic customer concerns.
- Recruit, onboard, coach, mentor, and develop architects, consultants, engineers, and project leaders.
- Own the professional services relationship with Splunk and coordinate partner programs, competencies, certifications, incentives, and co-selling activities.
Requirements
- Significant hands-on experience with Splunk Cloud and Splunk Enterprise across architecture, design, implementation, integration, migration, optimization, and operations.
- Expertise in one or more Splunk-aligned domains, including SIEM, security operations, observability, IT operations, service intelligence, automation, compliance, or enterprise data analytics.
- Proven client-facing consulting experience in professional services, systems integration, technology consulting, or a vendor partner environment.
- Architect-level experience with a Contact Center as a Service platform is required; Cisco contact center experience is preferred.
- Experience leading technical discovery, solution architecture, estimation, proposals, Statements of Work, presentations, and complex customer discussions.
- Demonstrated experience building, launching, leading, or materially growing a consulting practice, service line, technical capability, or portfolio of offerings.
- Experience developing go-to-market strategies, service offerings, delivery methodologies, reusable assets, and business plans.
- Understanding of professional services economics, including bookings, revenue, backlog, utilization, margin, staffing, demand management, and delivery risk.
- Strong executive presence, written communication, commercial judgment, and ability to translate technology into business outcomes.
- Bachelor’s degree in a technology-related discipline or equivalent relevant experience.
- Advanced Splunk certification, such as Splunk Architect or Splunk Administrator, is preferred.
- Experience with Splunk Enterprise Security, Splunk IT Service Intelligence, Splunk Observability, managed services, recurring services, or advisory models is preferred.
- Experience hiring, developing, mentoring, and leading technical consulting teams is preferred.
- Familiarity with Cisco technologies, partner programs, sales motions, professional services, and integrations across CCaaS, customer experience, CRM, cloud, networking, security, infrastructure, and enterprise data platforms is preferred.
Benefits
- Medical, dental, and vision benefits are available to eligible employees.
- Tax-advantaged health care accounts and financial and income protection benefits are available to eligible employees.
- Paid time off and wellness time off are available to eligible employees.
- The position is remote, as indicated by the posting’s #LI-Remote designation.
- The position is eligible to participate in an annual incentive program.
Tech Stack
Splunk
Categories
Solutions Engineering
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.