Partner Technical Architect
ServiceNow1 day ago
Base Salary
$134k - $222k/yr
Responsibilities
- Serve as the strategic technical interface for assigned global and regional partners and build relationships with partner executives and practice leaders.
- Lead joint business planning, partner practice growth, specialization strategy, and go-to-market alignment.
- Lead technical discovery, executive briefings, solution demonstrations, proofs of concept, co-demonstrations, and architectural validation.
- Translate ServiceNow platform and AI capabilities into scalable, differentiated partner solutions aligned with industry workflows and customer outcomes.
- Champion intelligent workflows, automation, agent-based use cases, responsible AI adoption, and partner co-innovation.
- Coordinate Partner Solution Architects, AI, CRM, and Security & Risk specialists to advance offerings from concept through commercialization.
- Connect solution strategy to measurable business outcomes such as efficiency, growth, ROI, and time-to-value.
- Provide technical escalation support for critical partner-led opportunities and coordinate internal specialist teams.
Requirements
- 8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles.
- Proven experience leading technical discovery, demonstrations, partner engagements, and work with partners, system integrators, hyperscalers, or technology alliances.
- Strong executive presence and ability to influence senior partner stakeholders at the VP level or above.
- Experience connecting business strategy, industry context, and technology solutions into actionable partner growth plans.
- Experience shaping or scaling partner practices, offerings, or go-to-market motions.
- Conceptual and architectural understanding of enterprise platforms and workflow-based solutions.
- Working knowledge of AI-enabled use cases, automation patterns, data-driven workflows, and integrating AI into work processes and decision-making.
- Deep familiarity with at least one industry vertical, such as Financial Services, Healthcare, Manufacturing, or Public Sector.
- Preferred qualifications include ServiceNow platform and AI experience, management consulting or strategy advisory experience, ServiceNow certifications such as CSA or CIS, experience across multiple partner routes to market, and familiarity with competitive platforms.
Benefits
- Base pay is $134,250 - $221,550 annually, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs are offered.
- The role requires travel of up to 50% for partner, customer, and organizational activities.
- Work persona is flexible or remote, subject to location and eligibility.
- This is a regular employee position in the AMS - North America and Canada region.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.