3 hours ago
Remote, IrelandSenior
Responsibilities
- Investigate and resolve complex customer technical issues across cloud security posture management, vulnerability scanning, threat detection, Kubernetes security, identity and access management, network analysis, and data security.
- Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms, including IAM, networking, API authentication, and scanning infrastructure.
- Diagnose workload scanning and runtime security issues involving outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring.
- Analyze vulnerability findings, triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and patch management coverage.
- Support CI/CD scanning, infrastructure-as-code security, admission controllers, Kubernetes connectors, and code or version-control scanning.
- Design and implement AI-agent, agentic-workflow, and other automation tooling to improve support triage and resolution efficiency.
- Participate in an after-hours, holiday, and weekend on-call rotation.
Requirements
- At least 5 years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
- At least 2 years of experience with AWS, Azure, or GCP, including IAM, networking, compute, and storage services.
- At least 1 year of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications.
- Strong understanding of cloud security fundamentals, including identity and access management, network segmentation, compliance frameworks, and security posture assessment.
- Experience reading and debugging code in Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL.
- Proficiency with command-line tools and Linux operating system environments.
- Familiarity with LLM architectures and AI-driven tooling in technical workflows.
- Preferred experience with vulnerability management, SBOM/SCA analysis, CVE triage, threat detection, runtime security, SIEM/SOAR integrations, agentic workflows, RAG architectures, AI-powered automation, Terraform, CloudFormation, Helm, CI/CD pipelines, GraphQL, REST API debugging, compliance frameworks, ServiceNow, Jira, or Zendesk.
Benefits
- The role is based on a global support team and includes after-hours, holiday, and weekend on-call coverage.
- The position does not offer visa sponsorship.
Tech Stack
Categories
Solutions Engineering
About Wiz, Inc.
Wiz builds a cloud security platform (often described as CNAPP) for enterprises that maps risks across code, cloud infrastructure, identities, and runtime to prioritize remediation. It provides agentless scanning and graph-based context across AWS, Azure, GCP, and Kubernetes, sold as subscription SaaS. Founded in 2020 and headquartered in New York, the company focuses on securing complex multi-cloud environments for global enterprises.