Customer Success Engineer – Cloud Engineering & Platform Enablement
D.B. Group8 days ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Act as a Customer Success Engineer for application teams to accelerate secure cloud adoption, resolve blockers, and improve developer experience.
- Support cloud application onboarding, migration readiness, environment setup, productionisation, and platform consumption.
- Build reusable cloud patterns, Terraform modules, GitHub workflows, templates, and self-service infrastructure assets.
- Provide hands-on support across GCP, automation, IAM, networking, observability, deployment workflows, and platform integration.
- Embed SDLC, security, risk, and governance requirements into engineering and DevOps delivery patterns.
- Use GitHub, infrastructure-as-code, and AI-assisted engineering tools to improve speed, quality, documentation, and troubleshooting.
- Create knowledge-base content, onboarding guides, FAQs, and examples for distributed teams.
- Collaborate with platform, security, architecture, SDLC, and application teams to improve platform capabilities and standardize cloud adoption.
- Contribute to Cloud Champions, vertical capability uplift, self-service automation, and AI-enabled engineering productivity initiatives.
Requirements
- 4–8 years of experience in cloud engineering, DevOps, infrastructure automation, platform engineering, SRE, or application enablement roles.
- Hands-on infrastructure-as-code experience, preferably with Terraform, including modules, reusable patterns, code reviews, remote state, and environment-based configuration.
- Working knowledge of at least one major cloud platform, preferably GCP, including compute, containers, storage, IAM, networking, databases, monitoring, and deployment workflows.
- Experience with GitHub or similar source-control platforms, including pull requests, branching, code reviews, repository structure, and CI/CD workflow integration.
- Strong understanding of cloud and DevOps fundamentals, automation, deployment pipelines, access control, environment management, troubleshooting, and operational readiness.
- Ability to work directly with application teams to understand requirements, resolve blockers, guide onboarding, and support cloud and platform adoption.
- Strong communication and documentation skills for distributed teams across India, Germany, and the UK.
- Basic scripting or programming ability in Python, Java, .NET, Go, or shell scripting.
- Exposure to GCP services such as GKE, Cloud Run, Compute Engine, Cloud SQL, Cloud Storage, IAM, VPC, KMS, Cloud Build, Cloud Monitoring, or VPC Service Controls is desirable.
- Experience building reusable engineering assets, such as Terraform modules, GitHub workflow templates, onboarding guides, reference implementations, or self-service automation, is desirable.
- Familiarity with enterprise SDLC, security, risk, and governance practices in regulated environments is desirable.
- Exposure to developer experience, internal platform enablement, observability, operational readiness, or AI-assisted engineering tools is desirable.
- Relevant Google Cloud, Terraform, Kubernetes, GitHub, or CI/CD certification is desirable.
- Bachelor’s degree in Science, Engineering, or an IT-related discipline, or equivalent.
- Ability to use AI tools productively and responsibly while applying critical judgment to data and AI outputs.
Benefits
- Best-in-class leave policy.
- Gender-neutral parental leave.
- 100% reimbursement under the childcare assistance benefit.
- Sponsorship for industry-relevant certifications and education.
- Employee Assistance Program for employees and family members.
- Comprehensive hospitalization insurance for employees and dependents.
- Accident and term life insurance.
- Complementary health screening for employees aged 35 and above.
- Training and development, coaching, and support from team experts.
- Flexible benefits that can be tailored to individual needs.
- Location: Bangalore, India.
Tech Stack
Categories
About D.B. Group
D.B. Group is an Italian freight forwarder and logistics provider offering air, ocean, road, and rail transport, customs brokerage, and supply chain management for global shippers. Founded in 1980 and headquartered in Montebelluna, Veneto, it is privately held and operates through 79 subsidiaries with a worldwide partner network. The company delivers end-to-end forwarding and integrated logistics services, from consolidation and warehousing to door-to-door deliveries and trade compliance.