3 days ago
Edinburgh, United KingdomSenior
Responsibilities
- Lead end-to-end ServiceNow solution design across workflow, security, data, integrations, user experience, automation, and AI-enabled capabilities.
- Translate business requirements into solution designs, technical architectures, integration designs, data models, and architecture documentation.
- Partner with business stakeholders, Enterprise Architects, and technology teams to align solutions with platform strategy, standards, governance, and roadmaps.
- Configure, develop, test, and implement ServiceNow workflows, Flow Designer solutions, business rules, UI policies, access controls, catalogues, and integrations.
- Provide technical assurance through architecture reviews, governance forums, and design authorities.
- Guide developers, administrators, and delivery partners while promoting reusable patterns, development standards, and ServiceNow best practices.
- Support upgrades, incident and defect resolution, root-cause analysis, performance optimization, and continuous improvement.
- Evaluate and implement capabilities including UI Builder, Now Assist, AI Agents, AI Specialists, and intelligent automation.
Requirements
- At least 5 years of ServiceNow platform experience delivering enterprise-scale solutions across design, development, and implementation.
- Strong ServiceNow architecture and development knowledge, including JavaScript, APIs, integration frameworks, security, governance, scalability, and maintainability.
- Experience translating business requirements into solution designs and technical architectures and participating in architecture reviews and design assurance.
- Working knowledge of ITSM and ServiceNow products including ITOM, ITAM, HRSD, CMDB, and CSM.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Application Developer (CAD) certification.
- ServiceNow Implementation Specialist certification or certifications.
- Experience delivering platform strategy, modernization, or digital transformation initiatives alongside Enterprise Architecture teams.
- Strong stakeholder management, communication, mentoring, and problem-solving skills.
- Desirable experience with Service Operations Workspace implementations and Now Assist, AI Agents, AI Specialists, or other generative AI and intelligent automation capabilities.
Benefits
- Retirement investment benefits and financial-planning tools.
- Education reimbursement.
- Resources supporting physical health and emotional well-being.
- Family support programs.
- Flexible Time Off (FTO).
- Hybrid work model requiring at least four days in the office per week with flexibility to work from home one day per week.
Tech Stack
Categories
Solutions Engineering
About BlackRock
BlackRock is a public, New York–based global asset manager and technology provider founded in 1988. It offers investment products—including the iShares ETF franchise—and portfolio and risk management software via the Aladdin platform to institutions, financial advisors, and individual investors, earning primarily management and technology fees. Its shares trade on the NYSE, and the firm serves clients in major markets worldwide.