20 days ago
Base Salary
$180k - $225k/yr
Responsibilities
- Lead architecture and technical execution for complex customer deployments.
- Design and implement multi-agent AI solutions from prototype through production deployment.
- Write secure, scalable, tested production code using Talkdesk and third-party APIs and SDKs.
- Manage cross-system dependencies and technical risks while ensuring enterprise security and scalability.
- Provide technical consultation to customer engineering directors, technical architects, and executives.
- Capture deployment learnings into reusable solution patterns and tooling and provide feedback to Product and Engineering teams.
- Mentor junior FDEs and technical specialists on AI architecture, production quality, and customer-facing delivery.
Requirements
- Require 5–7 years of progressive software or solution engineering experience, including at least one year focused on architecting and deploying AI, ML, or agentic solutions.
- Require experience designing and implementing complex multi-agent systems with planning, memory, and tool-use frameworks.
- Require proficiency in JavaScript, Python, TypeScript, and other relevant programming languages.
- Require expertise in systems integration, including APIs, webhooks, message queues, and data architecture.
- Require proficiency in prompt engineering, model optimization, and collaborative agent system design.
- Require the ability to build credibility with customer executives, lead technical discussions, and align internal and external teams.
- Preferred experience includes Retrieval-Augmented Generation systems and vector databases.
- Experience with Financial Services systems and Contact Center, Unified Communications, or Customer Experience industries is preferred.
Benefits
- Base benefits include medical, dental, vision, life, disability, and employee assistance program coverage.
- 401(k) retirement plan is provided.
- Exempt employees receive an uncapped paid time off program, while non-exempt employees receive accrual-based time off, subject to manager approval and business needs.
- Employees receive 14 paid holidays annually.
- The role is primarily office-environment, computer-based work involving extended periods of sitting or standing and limited lifting.
- The application window is expected to remain open for at least 90 days from the posting date of July 23, 2026.
Tech Stack
Categories
Forward Deployed
