about 2 months ago
Base Salary
$138k - $206k/yr
Responsibilities
- Lead customers through defined technical motions to accelerate their adoption and launch on Vercel.
- Provide implementation guidance to ensure best practices for builds, caching, web performance, and cost efficiency.
- Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations.
- Identify and unblock opportunities for customer growth and expansion.
- Author and maintain resources, including playbooks and documentation, to scale learnings.
- Partner with Sales, Support, and Product teams to escalate complex issues and influence product improvements.
- Spot patterns in customer challenges and recommend optimizations to improve adoption.
Requirements
- 3+ years of experience in frontend development, technical support, solutions engineering, or a customer-facing technical role.
- Strong knowledge of Next.js, React, and modern web performance best practices.
- Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations.
- Ability to diagnose complex technical issues and provide structured recommendations.
- Strong communication skills to explain technical concepts clearly.
- Must have used Vercel or Next.js, or a comparable platform.
- Passion for helping developers succeed by delivering clear guidance and creating scalable resources.
Benefits
- Competitive compensation package, including equity.
- Inclusive Healthcare Package.
- Mentorship and opportunities to attend events for skill development.
- Flexible Time Off.
- Provision of necessary gear and a WFH budget.