Base Salary
$150k - $195k/yr
Responsibilities
- Act as a technical expert and strategic advisor to enterprise customers, aligning business goals with technical solutions.
- Build and maintain relationships with developers, engineers, program managers, executives, and other customer stakeholders.
- Conduct regular on-site customer visits and provide hands-on partnership to drive adoption.
- Own onboarding, adoption, technical enablement, expansion, and advocacy across the customer lifecycle.
- Help customers integrate and effectively adopt Deepgram products using best practices, reference architectures, and creative solutions.
- Discover customer issues, assess their business impact, and translate them into actionable requirements for internal teams.
- Run live product demonstrations, guide architecture discussions, and troubleshoot L1-style issues.
- Maintain deep knowledge of Deepgram APIs, integrations, and AI/ML technologies.
- Identify and scope cross-sell, upsell, and multi-product expansion opportunities in partnership with Sales.
- Develop customer success plans aligned with business outcomes and Deepgram capabilities.
- Lead executive business reviews, joint planning sessions, and strategy workshops.
- Represent the voice of the customer in product roadmap, go-to-market strategy, tools, and process decisions.
- Track and report adoption, usage, customer health, satisfaction, expansion, and revenue-impact metrics.
- Use AI-first workflows for research, preparation, account summaries, follow-ups, and technical investigations.
- Build internal tools, agents, and systems that eliminate recurring work for the Customer Success team.
Requirements
- 7–10+ years of experience in Technical Account Management, Sales Engineering, and/or technically focused Enterprise Customer Success at innovative, API-driven technology companies.
- Proven ability to combine customer engagement, solution design, technical problem-solving, and commercial growth.
- Experience running enterprise product demos, proofs of concept, or technical workshops.
- Demonstrated success identifying cross-sell, upsell, and expansion opportunities in complex enterprise accounts.
- Strong technical aptitude with APIs, developer workflows, and basic L1-style troubleshooting; coding is not required.
- Experience engaging developers, architects, support teams, and executive buyers such as CIOs, CTOs, and VPs of Engineering.
- Strong communication, collaboration, stakeholder influence, ownership, adaptability, and customer stewardship skills.
- Strong understanding of partner ecosystems and channel business models including resale, referral, integrations, co-marketing, and co-selling.
- Evidence of having built a tool, agent, script, or workflow that permanently eliminated recurring work.
- AI-native working model with specific examples of workflows structurally dependent on AI.
- Preferred experience spanning solutions engineering, technical account management, or L1 support alongside customer success responsibilities.
- Preferred experience in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies.
- Preferred fluency with automation, scripting, or agent-building using Python, TypeScript, workflow tools, agent frameworks, or equivalent.
Benefits
- Medical, dental, and vision benefits; annual wellness stipend; mental health support; life, short-term disability, and long-term disability income insurance plans.
- Unlimited paid time off, paid parental leave, flexible schedule, 12 paid US company holidays, quarterly personal productivity stipend, home office upgrade stipend, 401(k) with company match, and tax savings programs.
- Learning and education stipend, participation in talks and conferences, employee resource groups, and AI enablement workshops and sessions.
- Remote work-from-home environment with frequent customer travel and regular on-site customer visits; benefits vary by country for international employees through an Employer of Record model.
Tech Stack
Categories
About Deepgram
Deepgram is the real-time API platform powering the trillion-dollar Voice AI economy. Backed by a $130M Series C at a $1.3B valuation, Deepgram is trusted by 200,000+ developers and 1,300+ organizations to build Voice AI products, platforms, and autonomous agents with the lowest latency, highest accuracy, and enterprise reliability. Our voice-native foundation models and runtime infrastructure have processed 50,000+ years of audio and over 1 trillion words, making Deepgram the most experienced voice AI platform in the world. Industry-leading models & platform: 👂 Nova-3 — the world’s most accurate real-time speech-to-text model 🔊 Aura-2 — professional, enterprise-grade text-to-speech 💬 Flux — the first Conversational Speech Recognition model designed to handle interruptions 🚀 Voice Agent API — enterprise-ready, real-time conversational AI 🧠 Saga — the Voice OS Beyond core infrastructure, Deepgram is expanding the Voice AI ecosystem through: 💪 Powered by Deepgram, supporting voice products built by leading AI startups and enterprise organizations 🌉 A new Voice AI Collaboration Hub in San Francisco for builders, partners, and the voice community 🍔 The acquisition of OfOne, delivering real-time Voice AI for restaurants and drive-thru operations with 95%+ containment 📃 A growing patent portfolio in Voice AI Much like APIs powered the payments and cloud economies, Deepgram is building the foundation for a trillion-dollar B2B Voice AI economy—centered on the most natural human interface: voice.