15 days ago
Remote, Worldwide or New York, NY, USASenior / Staff+
H1B Sponsor
Base Salary
$150k - $195k/yr
Responsibilities
- Act as a technical expert and strategic advisor to enterprise customers.
- Build and sustain relationships with various customer personas.
- Conduct regular on-site visits to drive adoption and integration.
- Manage the full customer lifecycle from onboarding to advocacy.
- Identify and scope opportunities for expansion and upsell.
- Run live product demos and troubleshoot technical issues.
- Track and report on key performance indicators related to customer success.
- Build internal tools to eliminate recurring work for the team.
Requirements
- 7–10+ years in Technical Account Management, Sales Engineering, or Enterprise Customer Success.
- Proven track record in roles blending customer engagement with technical expertise.
- Hands-on experience with product demos and technical workshops.
- Strong technical aptitude to discuss APIs and troubleshoot basic support questions.
- Exceptional interpersonal and communication skills.
- A strong sense of ownership and stewardship for customer relationships.
- Experience with partner ecosystems and multi-party commercial dynamics.
- An AI-native operating model with specific workflows dependent on AI.
Benefits
- Medical, dental, and vision benefits.
- Unlimited PTO and generous paid parental leave.
- Flexible schedule and 12 paid US company holidays.
- 401(k) plan with company match.
- Learning and education stipend for continuous learning.