AI Specialist Revenue Operations (Philippines Remote)
Turnitin, LLC8 hours ago
Remote, PhilippinesMid Level
Responsibilities
- Build AI agents, automations, integrations, prompts, retrieval features, and knowledge-grounding capabilities against written specifications.
- Author and run evaluation test cases, expand test coverage, and report on AI workload performance.
- Curate knowledge bases, content, and data and prepare data for agent consumption.
- Monitor live AI workloads, investigate and resolve failures within scope, and escalate issues with technical diagnoses.
- Build and maintain Revenue Operations integrations through APIs and workflow orchestration tools, including authentication, error handling, and access control.
- Support production readiness through technical documentation, security and access reviews, and release and rollback notes.
- Contribute to the AI orchestration platform and document reusable implementation patterns.
- Explain AI workload behavior and limitations to Revenue Operations, Sales Enablement, and other stakeholders.
- Gather user feedback and use it to improve agent quality and reliability.
Requirements
- Hands-on experience building with large language model APIs, including prompt engineering and retrieval or knowledge-base systems; self-directed and personal projects are considered.
- Working knowledge of Python or JavaScript sufficient to read, modify, and extend an existing codebase.
- Practical experience integrating REST APIs, including authentication and failure handling.
- Working knowledge of SQL and relational data structures.
- Excellent written communication for documenting technical findings to mixed audiences.
- Legal eligibility for authorized employment in the Philippines and fluency in written and verbal English.
- Technical degree-level education or equivalent demonstrable experience, with portfolios of self-taught work encouraged.
- Preferred qualifications include experience with n8n, Make, Zapier, Salesforce, HubSpot, software testing, AI evaluation, technical support, knowledge management, cloud infrastructure, AWS, conversational or voice AI platforms, or the EdTech sector.
Benefits
- Remote-first culture with flexible work arrangements.
- Health care coverage, competitive paid time off, self-care days, national holidays, parental leave, and retirement plan with match or contribution, varying by country.
- Education reimbursement, paid volunteer time, charitable contribution matching, monthly wellness or home-office reimbursement, and access to Modern Health.
- Two Founder Days and Juneteenth observed.
Tech Stack
Categories
About Turnitin, LLC
Turnitin builds academic integrity and assessment software used by universities, publishers, and certification programs to check originality, grade, and evaluate learning. Its portfolio includes Turnitin Similarity and Feedback Studio, iThenticate, Gradescope, ExamSoft, ProctorExam, and Ouriginal, sold primarily via institutional subscriptions. Founded in 1996 and headquartered in Oakland, California, Turnitin is privately held and part of Advance (Advance Publications).