Staff Software Engineer
ServiceNow5 hours ago
Base Salary
$150k - $262k/yr
Responsibilities
- Lead complex GAIL and Go-Live Support engagements, including enterprise deployments, escalations, and high-stakes go-lives.
- Own and maintain the GAIL deployment playbook, standards, required gates, and prescribed sequences.
- Build, maintain, and distribute shared GAIL tooling and reusable deployment patterns.
- Mentor and onboard incoming GAIL engineers through structured coaching and customer-interaction support.
- Document deployment patterns in the knowledge base and drive quality standards across the GAIL practice.
- Partner with product and engineering teams to communicate customer feedback and field insights.
Requirements
- 6+ years of software engineering experience, ideally combining enterprise product work with hands-on customer or field delivery.
- Strong JavaScript skills plus Java, Python, or an equivalent additional programming language, with experience shipping production-quality solutions.
- Experience deploying or integrating AI features and generative AI models, including Now Assist, AI Agents, or equivalent platforms, in customer environments.
- Familiarity with prompt engineering and tuning non-deterministic outputs for reliability and production clarity.
- Ability to apply deployment standards, build shared tooling, create reusable patterns, mentor engineers, and communicate with technical and non-technical audiences including executive stakeholders.
Benefits
- Base pay of $149,800 - $262,200, plus equity when applicable, variable/incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible or remote work persona; the role is a regular employee position in the North America and Canada region.
Tech Stack
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.