GTMA Trust - Principal Full-Stack Software Engineer – PMTS
Salesforce3 days ago
Base Salary
$197k - $345k/yr
Responsibilities
- Own resolution of complex, ambiguous, high-impact production issues across provisioning, billing and usage pipelines, data reconciliation, and tenant entitlements.
- Set technical direction for service health, including critical-signal definitions, instrumentation, alerting, dashboards, and operational review reporting.
- Lead multi-quarter structural improvements such as automated detection and remediation tooling that reduces recurring manual intervention.
- Serve as the escalation authority and technical anchor for high-risk production changes, major incidents, and cross-team customer escalations.
- Build institutional knowledge through root-cause catalogs, runbooks, and engineering enablement documentation.
- Partner with senior product engineering leadership, Product, Data360, support, and other engineering teams on architecture, roadmap, and design decisions.
- Define development processes, codebase standards, test strategies, and automation frameworks based on production risk.
- Mentor engineers, present designs and strategy to senior audiences, and help grow the team’s technical capabilities.
- Participate in the on-call rotation as an escalation point for the most difficult real-time problems.
- Lead adoption of AI-native and agentic engineering practices, including root-cause analysis, reusable skills and plugins, workflow orchestration, and safe automation of manual toil.
Requirements
- Related technical degree or equivalent experience.
- At least 8 years of professional software development experience with technical leadership beyond individual contributions.
- Expert-level experience with at least one object-oriented language, such as Java, JavaScript, C++, C#, Ruby, or Python.
- Experience designing observability and monitoring strategies at the system or team level using tools such as New Relic, Splunk, or Grafana.
- High proficiency in a high-level programming language and web framework such as Node.js, Express, or Hapi.
- Understanding of web technologies including JavaScript, CSS, HTML5, XML, JSON, and/or Ajax.
- Experience with SQL, PL/SQL, relational database schema design, data pipelines, large-scale reconciliation, and schema correction.
- Experience designing automated testing strategies and frameworks using technologies such as Java, JUnit, JSUnit, or Selenium.
- Hands-on proficiency with agentic coding tools such as Claude Code and agent orchestration or agent teams across planning, validation, and review workflows.
- Strong communication skills and the ability to explain complex technical concepts and drive alignment across technical and nontechnical stakeholders.
- Ability to investigate ambiguous cross-system problems, prioritize systemic fixes, mentor engineers, and remove operational toil.
- Preferred: experience building scalable, self-healing web applications and services; leading phased production rollouts; contributing reusable tools or plugins; and operating autonomously across team boundaries.
- Preferred: experience with Agile software development and test-driven development, and a bachelor’s degree in Computer Science or an equivalent field.
Benefits
- Salesforce offers time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The position may be eligible for incentive compensation, equity, and benefits.
- Salesforce provides reasonable accommodations during the application and recruiting process.
Categories
Full StackSite Reliability
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.