2 days ago
Base Salary
$165k - $207k/yr
Responsibilities
- Lead production incidents as Incident Commander and drive rapid resolution.
- Build tools and processes for proactive monitoring, alerting, incident response, observability, documentation, and toil reduction.
- Improve the manageability, scalability, resiliency, and maintainability of critical services.
- Collaborate with IT Operations, Corporate Security, Public Cloud, and Engineering teams to maintain high availability.
- Participate in the on-call rotation and improve incident response and system resilience.
- Apply AiOps to the incident management process and advocate for solutions that improve customer experience.
Requirements
- At least 4 years of professional software development experience in an object-oriented or functional programming language such as Python.
- At least 2 years of experience with large-scale production operations or reliability engineering.
- Experience with Kubernetes and public cloud platforms, preferably GCP or AWS.
- Familiarity with observability, monitoring, alerting, and large-scale log and metric analysis using tools such as Splunk, BigQuery, Prometheus, Chronosphere, Grafana, or SignalFx.
- Bachelor’s degree in Computer Science, Information Systems, or a similar field, or similar work experience.
- Experience with Infrastructure as Code such as Terraform and CI/CD is a plus.
- Experience leading production incident response is a plus.
- Strong analytical, planning, organizational, documentation, communication, and problem-solving skills.
Benefits
- Eligible for equity and benefits.
- Expected to work from the assigned office at least 3 days per week.
- Redwood City base salary range is $165,000–$206,500 USD.
Tech Stack
Categories
DevOpsSite Reliability
About Box
Box builds a cloud content management platform for enterprises, combining secure file storage and sharing with collaboration, governance, e-signature, and workflow automation. It sells subscriptions (SaaS) to organizations that need to manage the lifecycle of business content and integrate with productivity apps. Founded in 2005 and headquartered in Redwood City, CA, Box is a public company (NYSE: BOX) used by customers such as JLL, Morgan Stanley, and Nationwide.